At a Glance
- Tasks: Engage with Driver Partners daily, ensuring top-notch service and compliance.
- Company: Join Veezu, the UK's fastest-growing taxi tech platform.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Work in a dynamic Leeds office with a focus on innovation.
- Why this job: Be a key player in enhancing driver experiences and community support.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 30000 - 42000 £ per year.
Your role at Veezu involves day-to-day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist, using the Driver Partner Portal as the primary communication tool. You will ensure a high level of efficiency and compliance is maintained in line with our Group policies and processes.
Veezu is the UK’s fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities.
What you’ll do:
- Responsibilities (Driver Partner Interaction)
- Champion a “best customer service approach” to Driver Partners.
- Adhere to and execute the Driver Partner (DP) set up procedure for all new DPs, complying with local authority licensing requirements.
- Follow and execute the process of temporarily disabling DPs if required by VSL.
- Follow and execute the DP dis-engagement process.
- Assist DPs in completing all relevant licensing paperwork to ensure effective DP attraction campaigns.
- Be the local point of contact for DPs where queries cannot be addressed via the Driver Partner Portal.
- Promote the use and functionality of the Driver Partner Portal.
- Manage, respond and action all relevant tickets issued via Zendesk in a timely manner.
- Be a champion user of the Driver Partner Portal for internal use.
- Responsibilities (Veezu Services Interaction)
- Process & maintain the weekly administration documentation for Veezu Services.
- Respond to Zendesk tickets allocated to you in a timely manner.
- Identify elements of iCabbi development and/or improvement.
- Support the Regional Driver Partner Experience Manager with identifying DP marketing campaign needs.
- Licensing
- Adhere to local licensing regulations and ensure Driver Partners vehicle & licensing records are accurate.
- Investigate and assist in complaints received about DPs.
- Assist with monitoring and follow up of any ongoing investigations related to potential DP fraud.
- Ancillary Products
- Work closely with Veezu Assist to inform, promote and upsell ancillary products & services to DPs.
- Complete all Vehicle Hire administration accurately and in a timely manner.
- Regional Development
- Identify regional events and assist with planning activities to increase bookings and demand for DPs.
- Support acquisition growth by assisting with integrating new businesses into the Region.
- Compliance
- Understand the Veezu Safety First approach and behave accordingly.
- Understand the Veezu Data Principles and behave accordingly.
- Undertake all mandatory training.
- Maintain information security to a recognised required standard.
- Ensure legal and contractual compliance.
What you’ll need:
- Exceptional attention to detail and organisation skills.
- Excellent communication skills both written and verbally.
- Ability to multitask and prioritise numerous conflicting priorities.
- Strong Microsoft Office Suite skills.
- Highly organised and methodical.
- Excellent Customer Service skills with a calm and professional approach.
Where you’ll be:
This role will be based out of our Leeds office and will be fully on-site.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Driver Partner Experience Executive in Leeds employer: Veezu
At Veezu, we pride ourselves on being the UK’s fastest growing taxi and private hire technology platform, offering a dynamic work environment in our Leeds office. As a Driver Partner Experience Executive, you will benefit from a supportive culture that champions exceptional customer service and provides ample opportunities for professional growth within a tech-driven company dedicated to enhancing local communities. Join us to be part of a team that values innovation, inclusivity, and the development of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Partner Experience Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veezu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veezu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Driver Partner Experience Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veezu:Your cover letter is your chance to shine! Tell us why you want to work at Veezu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veezu!
How to prepare for a job interview at Veezu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
