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For Companies At a Glance
- Tasks: Engage with Driver Partners daily, ensuring top-notch service and compliance.
- Company: Join Veezu, a dynamic company focused on driver partner experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in the lives of Driver Partners while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Work from our Ipswich office and be part of an inclusive team.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Your Role At Veezu
As a Driver Partner Experience Executive, you will be responsible for the day‑to‑day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner Portal as the primary communication tool. Reporting into the Regional Driver Partner Experience Manager, you will be expected to ensure a high level of efficiency and compliance is maintained and executed correctly at all times in line with our Group policies and processes.
What You’ll Do
- Responsibilities (Driver Partner Interaction)
- Champion a “best customer service approach” to Driver Partners.
- Adhere to and execute the Driver Partner (DP) set up procedure for all new DPs, complying with local authority licensing requirements.
- Follow and execute the process of temporarily disabling DPs if required by VSL.
- Follow and execute the DP dis‑engagement process.
- Assist DPs in completing all relevant licensing paperwork to ensure any DP attraction campaigns launched are effective and successful.
- Follow the instructions of the Regional Driver Partner Experience Manager when required.
- Be the local point of contact for DPs where queries / matters cannot be addressed via the Driver Partner Portal or where face‑to‑face contact is required or requested.
- Promote the use and functionality of the Driver Partner Portal, knowing how and when to use it on behalf of DPs.
- Manage, respond and action all relevant tickets issued via Zendesk in a timely manner.
- Be a champion user of the Driver Partner Portal for internal use.
- Process & maintain the weekly administration documentation for Veezu Services, informing the Veezu Services Team of any local Operator charges and credits to be processed accordingly, on a weekly basis.
- Respond to Zendesk tickets allocated to you in a timely manner.
- Identify elements of iCabbi development and / or improvement, raising a ticket on Zendesk wherever relevant.
- Continually provide recommendations that are capable of improving service delivery outcomes.
- Support the Regional Driver Partner Experience Manager with identifying and informing VSL on any DP marketing campaign needs.
- Adhere to local licensing regulations and continually ensuring that Driver Partners vehicle & licensing records are kept accurate and up to date on iCabbi.
- Investigate and where relevant, assist in complaints received about DPs from passengers, members of the public, local authorities and from other DPs.
- Assist with the careful monitoring, identification and follow up of any ongoing investigation in relation to potential DP fraud and / or confirmed cases of fraud.
- Work closely with Veezu Assist to inform, promote and upsell ancillary products & services to DPs in a professional manner.
- Complete all Vehicle Hire administration accurately, correctly and in a timely manner, ensuring Veezu Services are notified of any charges to be processed via the Weekly Access Fee Sheets (WAFS).
- Identify regional events and assist with planning activities that would result in an increased supply of bookings and an increased demand for DPs.
- Support with acquisition growth by assisting the Regional Driver Partner Experience Manager with integrating any new businesses into the Region.
- Understand the Veezu Safety First approach and behave accordingly.
- Understand the Veezu Data Principles and behave accordingly.
- Understand the Driver Partner and Passenger Terms & Conditions.
- Undertake all mandatory training.
- Maintain information security to a recognised required standard in line with business needs.
- Follow information security policies and procedures.
- Ensure legal and contractual compliance.
You’ll Need
- Exceptional attention to detail and organisation skills
- Excellent communication skills both written and verbally
- Ability to multitask and prioritise numerous conflicting priorities
- Strong Microsoft Office Suite skills
- Highly organised and methodical
- Excellent Customer Service skills with calm and professional approach
Where You’ll Be
This role will be based out of our Ipswich office. This role will be fully on‑site.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Driver Partner Experience Executive in Ipswich employer: Veezu
Contact Detail:
Veezu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Partner Experience Executive in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Veezu. Check out their social media and website to understand their values and how they interact with Driver Partners. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Driver Partner Experience Executive, you'll need to communicate effectively with Driver Partners. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled complaints or tricky situations. Be ready to share these during your interview to demonstrate your ability to manage challenges like a pro.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar as they make their decision.
We think you need these skills to ace Driver Partner Experience Executive in Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can champion a 'best customer service approach' to Driver Partners, so share specific examples of how you've done this in the past.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a methodical approach, so take the time to double-check everything before hitting submit!
Familiarise Yourself with the Driver Partner Portal: Mention any experience you have with similar platforms or tools. If you’re not familiar with the Driver Partner Portal, do a bit of research! Showing that you understand how to use such tools will give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Veezu
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Driver Partner Experience Executive. Familiarise yourself with the Driver Partner Portal and the processes involved in onboarding and supporting Driver Partners. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about championing a 'best customer service approach', prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or complaints, as these stories will demonstrate your ability to maintain professionalism under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple priorities. Practice responding to hypothetical situations related to Driver Partner interactions or compliance issues, as this will help you articulate your thought process during the interview.
✨Demonstrate Your Organisational Skills
With the need for exceptional attention to detail and organisation, be prepared to discuss how you manage your time and tasks effectively. Share specific tools or methods you use to stay organised, especially when dealing with multiple tickets or administrative tasks, as this will highlight your suitability for the role.