At a Glance
- Tasks: Engage with Driver Partners daily, ensuring top-notch service and support.
- Company: Join Veezu, the UK's fastest-growing taxi tech company!
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on community support.
- Why this job: Be the face of Veezu and make a real difference in Driver Partner experiences.
- Qualifications: Strong communication skills and a knack for customer service.
The predicted salary is between 33750 - 41250 £ per year.
Your role at Veezu: As a Driver Partner Experience Executive, you will be responsible for the day-to-day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner Portal as the primary communication tool. Reporting into the Regional Operations Manager, you will be expected to ensure a high level of service and efficiency is maintained and executed.
Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
What you’ll do:
- RESPONSIBILITIES - DRIVER PARTNER INTERACTION
- Champion a “best customer service approach” to Driver Partners.
- Be the face of Veezu for Driver Partners, being available at the Hub to engage in face-to-face interaction with DPs regarding any issues related to their engagement with VSL.
- This will include supporting DPs with the uploading of documents to the Driver Partner Portal (or equivalent) when either dealing with new DP engagement or dealing with documentation renewal or changes for existing DPs.
- Verification of DP profile set-up in Cab9.
- Provide on the ground support to ensure any new DP attraction campaigns launched are effective and successful.
- Actively identify DP cohorts based on their utilisation of the system to increase their usage through customer service delivery and implement all DP incentives as instructed by VSL.
- Be the local point of contact for DPs where queries/matters cannot be addressed via the Driver Partner Portal (or equivalent) or where face-to-face contact is required or requested.
- Collaborate with Veezu’s Central Compliance Team and VSL’s Team to ensure timely and efficient resolution of any issues related to DP engagement.
- Collaborate with Veezu Assist to increase utilisation of hire vehicles by providing face-to-face support for hire vehicles hand over.
- Promote the use and functionality of the Driver Partner Portal (or equivalent).
- Manage, respond and action all relevant tickets issued via Intercom in a timely manner.
- Be a champion of the Driver Partner Portal (or equivalent).
- RESPONSIBILITIES - VEEZU SERVICES INTERACTION
- Process and maintain the weekly administration documentation for Veezu Services.
- Respond to Intercom tickets allocated to you in a timely manner.
- Identify potential development and/or improvement elements within our Journey Booking System, Driver Partner App, Driver Partner Portal (or equivalent), Consumer App and or any other tech product used by Driver Partners.
- Continually provide recommendations that are capable of improving service delivery outcomes.
- Support the Regional Operations Manager with identifying and informing VSL on any DP marketing campaign needs.
- LICENSING
- Investigate and where relevant, assist in complaints received about DPs from passengers, members of the public, local authorities and from other DPs.
- Assist with the careful monitoring, identification and follow up of any ongoing investigation in relation to potential DP issues of concern.
- Engage with other Veezu Teams to ensure full collaboration and communication for the benefit of best customer service to the Driver Partner and compliance of Veezu’s licensing obligations.
- ANCILLARY PRODUCTS
- Work closely with Veezu Assist to inform, promote and upsell ancillary products & services to DPs in a professional manner.
- REGIONAL DEVELOPMENT
- Identify regional events and assist with planning activities that would result in an increased supply of bookings and an increased demand for DPs.
- Support with acquisition growth by assisting the Regional Operations Manager with integrating any new businesses into the region.
- GENERAL COMPLIANCE
- Understand the Local Licensing PHO, PHD and PHV licensing conditions applicable to the area in which you are based.
- Understand the Veezu Safety First approach and behave accordingly.
- Understand the Veezu Data Principles and behave accordingly.
- Understand the Driver Partner and Passenger Terms & Conditions.
- Undertake all mandatory training.
- Maintain information security to a recognised required standard in line with business needs.
- Follow information security policies and procedures.
- Ensure legal and contractual compliance.
What you’ll need:
- Exceptional attention to detail and organisation skills.
- Excellent communication skills both written and verbally.
- Ability to multitask and prioritise numerous conflicting priorities.
- Strong Microsoft Office Suite skills.
- Highly organised and methodical.
- Excellent Customer Service skills with calm and professional approach.
Where you’ll be:
This role will be based out of our Huntingdon office. This role will be fully on-site.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Driver Partner Experience Executive in Huntingdon employer: Veezu
Veezu is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on meaningful engagement and a commitment to excellence in service delivery, employees enjoy the unique advantage of working in a fast-paced environment that encourages nationwide travel and personal connections with key accounts across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Partner Experience Executive in Huntingdon
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We think you need these skills to ace Driver Partner Experience Executive in Huntingdon
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Veezu, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Veezu and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
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How to prepare for a job interview at Veezu
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
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✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Veezu.
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