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For Companies At a Glance
- Tasks: Manage claims for drivers and passengers, ensuring smooth processing and compliance.
- Company: Join Veezu, a dynamic company focused on innovation and inclusivity.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills in the insurance industry.
- Qualifications: Experience in insurance and motor claims, with strong communication and organisational skills.
- Other info: Fast-paced role based in Solihull with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 50000 £ per year.
Join to apply for the Claims Handler role at Veezu. The Claims Handler will oversee all aspects of Veezu Assist’s interactions with driver partners, passengers, and solicitors regarding claims handling and accidents. This includes managing key relationships, ensuring efficient claims processing from FNOL to completion, and maintaining compliance with legal and company regulations.
What You’ll Do
- Manage all aspects of Veezu Assist’s liaison with driver partners, passengers and solicitors in relation to claims handling and accidents.
- Manage key relationships, including those with external customers and business partners as well as the various internal departments with which you will work closely.
- Debt recovery for complex claims or old claims over 60 days due as well as own claims.
- Liaison with all parties involved including client driver partner, TP driver, relevant insurance companies, witnesses and any others.
- Provide high quality customer service, with an awareness and understanding of customer requirements.
- Manage each individual claim through FNOL to completion and payment ensuring speed and efficiency of information, compliant with FCA, DPA, ABI, MIB as is required by law where applicable and company procedures.
- Ensure all claims are handled efficiently from our claims handling system Proclaim.
- Recommend solicitors to driver partners as appropriate.
- Dealing with on- and off-hires where necessary and checking vehicles.
- Assist with location fleet issues.
- Accurately input data on relevant computer database i.e. Proclaim, spreadsheets.
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
What You’ll Need
- Experience gained within the insurance industry and motor claims.
- Honesty and a knowledge of industry regulation and legislation.
- Knowledge of complaints and recommendation procedure.
- Exceptional attention to detail and organisation skills.
- Ability to effectively manage conflicting deadlines.
- Excellent communication skills both written and verbally.
- Full UK driving license.
- Ability to work under pressure in a fast‑paced environment.
Where You’ll Be
This role will be based out of our Solihull office.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Claims Handler employer: Veezu
Contact Detail:
Veezu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work with claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about your past experiences and how they relate to managing relationships and compliance – this will show you’re the right fit!
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've successfully managed claims or resolved issues in the past. This will highlight your organisational skills and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience in the insurance industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Veezu. Share specific examples of your past experiences, especially those related to claims handling and customer service. We love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the quality we strive for at Veezu.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Veezu
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims handling, especially in the motor insurance sector. Familiarise yourself with key terms and processes like FNOL (First Notification of Loss) and how to manage claims from start to finish. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Communication Skills
As a Claims Handler, you'll be liaising with various parties, so it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively managed relationships in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of past experiences where you successfully navigated complex claims or dealt with difficult customers, and be prepared to discuss these situations in detail.
✨Highlight Your Attention to Detail
Attention to detail is key in claims handling. During the interview, emphasise your organisational skills and how you ensure accuracy in your work. You might even want to mention specific tools or methods you use to keep track of claims and maintain compliance with regulations.
