Veezu is seeking a Workforce Management Manager to oversee end-to-end forecasting and staffing for our national contact centre operations. You will lead the WFM team, coordinate with an offshore partner, and align assumptions with UK demand to drive efficiency and customer experience.
You will manage forecasting, capacity planning, scheduling and performance reporting while ensuring compliance and continuous improvement.
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WFM Manager: Forecasting, Scheduling & Optimization in Cardiff employer: Veezu
Veezu is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on meaningful engagement and a commitment to excellence in service delivery, employees enjoy the unique advantage of working in a fast-paced environment that encourages nationwide travel and personal connections with key accounts across the UK.
