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- Tasks: Coordinate bookings and provide top-notch support to account holders and driver partners.
- Company: Join Veezu, the UK's fastest-growing taxi tech platform making local rides smarter.
- Benefits: Full-time role with a dynamic team and opportunities for growth.
- Why this job: Be part of a tech-driven service that supports local communities and enhances mobility.
- Qualifications: Strong communication skills and a knack for customer service are essential.
- Other info: Work in a vibrant Sheffield hub with a commitment to inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
The amazing people at Veezu are the key to creating smarter local rides for millions of passengers each year.
Location: Sheffield
Employment Type: Full time
Location Type: On-site
Department: Customer Support
The role of Commercial Team Coordinator will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. Bookings will be made via inbound and outbound calls as well as email, and providing a seamless booking experience is paramount in being successful in this role. Reporting into the Commercial Team Manager, your role will involve providing day to day support for Commercial Account holders and driver partners. The core shift pattern for this role will be Monday to Saturday, with a varying shift pattern between core hours of 06:00 to 22:00.
What you’ll do:
- Handle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holders.
- Provide well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.
- Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements.
- Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Veezu driver partners.
- Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained.
- Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating to compliance and safeguarding to the relevant departments and account holders.
- Have an understanding of key performance indicators and service level agreements on a range of commercial accounts.
- Ensure call handling time is efficient, whilst also seeing to it that the call is resolved to the customers satisfaction and all data is captured.
- Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
What you’ll need:
- Communication: Excellent verbal and written communication skills, with the ability to engage and build rapport with customers.
- Customer‑Oriented: Strong customer service skills and ability to manage customer relationships professionally.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Computer Literacy: Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems.
- Time Management: Ability to manage time effectively and prioritize tasks in a fast‑paced environment.
This role will be based out of our Sheffield hub. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Commercial Team Coordinator in Sheffield employer: Veezu Group
Contact Detail:
Veezu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Team Coordinator in Sheffield
✨Tip Number 1
Get to know Veezu! Research their values and mission, so you can show how you fit into their culture during interviews. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of calls and emails, try role-playing with a friend or family member to nail down your responses and build confidence.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past where you juggled multiple tasks successfully. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Veezu team!
We think you need these skills to ace Commercial Team Coordinator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your written application highlights your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can build rapport with account holders.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Commercial Team Coordinator role. Mention your experience with customer service and any relevant software skills to show us you’re the right fit.
Highlight Your Multitasking Abilities: This job requires juggling multiple tasks at once, so be sure to mention any past experiences where you successfully managed several responsibilities simultaneously. We want to see how you keep everything on track while maintaining attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process. Don’t miss out on this opportunity!
How to prepare for a job interview at Veezu Group
✨Know the Company Inside Out
Before your interview, take some time to research Veezu. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Commercial Team Coordinator, communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Be ready to demonstrate your verbal and written skills during the interview, as this role heavily relies on effective communication.
✨Demonstrate Multitasking Abilities
In this fast-paced environment, you'll need to juggle multiple tasks. Think of scenarios where you've successfully managed several responsibilities at once. Share these experiences to highlight your ability to stay organised and efficient under pressure.
✨Understand Compliance and Data Protection
Familiarise yourself with GDPR and compliance standards relevant to the role. Be prepared to discuss how you would ensure data protection and compliance in your day-to-day tasks. This shows that you take these responsibilities seriously and are ready to uphold the company's standards.
