At a Glance
- Tasks: Be the go-to expert, bridging tech teams and customers while influencing product direction.
- Company: Join a diverse and inclusive company committed to innovation and growth.
- Benefits: Enjoy private medical insurance, fitness reimbursements, and a charitable giving programme.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact by advocating for customer needs and shaping product futures.
- Qualifications: 3+ years in a tech role with SaaS experience and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
The Role
As a Product Expert, you will be the ultimate bridge between our software development teams, internal business stakeholders, and our customers. You will combine deep industry domain knowledge with technical product mastery to advocate for customer needs, educate the market on our product capabilities, and directly influence our long‑term product roadmap. This is a highly visible, cross‑functional role requiring a unique blend of technical aptitude, strategic thinking, and exceptional communication skills.
Product Evangelism & Market Education: Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations.
Voice of the Customer: Gather, synthesize, and prioritize product feedback and gaps from end‑users and client executives.
Roadmap Influence: Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands.
Support: Provide advanced product support and enablement to internal teams and clients.
Qualifications
- Years of Experience: 3+ years of experience in a customer‑facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing).
- Platform Mastery: Hands‑on experience administering, configuring, or implementing enterprise‑grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry‑specific equivalents).
- Proven Track Record: Demonstrated experience launching software features, leading customer workshops, or managing user communities.
Benefits
- Private medical insurance
- 1% charitable giving program
- Fitness reimbursements
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at.
Product Expert - Link Key People in London employer: Veeva
Veeva is an exceptional employer that prioritises employee well-being and professional growth, offering benefits such as private medical insurance, a charitable giving program, and fitness reimbursements. Our inclusive work culture values diversity and encourages collaboration across teams, making it an ideal environment for Product Experts to thrive and influence the future of our innovative SaaS solutions.
