At a Glance
- Tasks: Ensure customer success with Veeva’s Clinical Operations products and services.
- Company: Join a leading tech company dedicated to improving clinical operations.
- Benefits: Enjoy flexible PTO, medical insurance, and a charitable giving program.
- Other info: Diverse and inclusive workplace with global opportunities.
- Why this job: Make a real impact by building trusted relationships and optimising customer experiences.
- Qualifications: 7+ years in Clinical Operations and strong customer-facing skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical Operations’ products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.
We're seeking a driven Clinical Operations expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.
Responsibilities
- Support 4-6 large, global customers post-implementation with Veeva Clinical Operations applications (eTMF, CTMS, Study Startup, etc.)
- Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
- Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional opportunities to add value
- Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning
Qualifications
- 7+ years of experience in Clinical Operations within life sciences industry
- Experience working with or in large global pharmaceutical companies or Clinical Research Organizations (CROs)
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
- Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
- 7+ years of working in software, or consulting
- SaaS/cloud experience in Clinical Operations management
- Experience working with Veeva Vault
Benefits
- Medical Insurance
- Flexible PTO and company paid holidays
- Retirement Programs
- 1% charitable giving program and fitness reimbursement
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at.
