What You'll Do Advise end users on best practices when using Veeva’s applications Identify and resolve client issues associated with Veeva’s applications Build strong and professional relationships with all users of Veeva’s applications Provide recommendations/feedback on client service improvements and product development Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements 1+ years relevant experience in a customer service role Effective communication, organizational, and time management skills Professional telephone manner Demonstrated competence in standard computer packages (Word, Excel, Power Point) Excellent verbal and written communication skills in English and secondary European language will be required. Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits Allocations for continuous learning & development Private Health Insurance
Remote bilingual technical customer service associate in Sutton Coldfield employer: Veeva Systems
Veeva Systems is an exceptional employer that champions a Work Anywhere culture, allowing you the flexibility to choose between home or office work. With a strong focus on employee growth, you will have the opportunity to lead significant global projects, mentor talented teams, and engage in thought leadership, all while being part of a collaborative and innovative environment that values your contributions.
