At a Glance
- Tasks: Lead customer projects and ensure successful software implementation in the life sciences sector.
- Company: Join Veeva Systems, a pioneering SaaS company transforming life sciences.
- Benefits: Flexible remote work, competitive salary, and a commitment to employee success.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact in healthcare by helping bring therapies to patients faster.
- Qualifications: 5+ years in consulting, strong communication skills, and a collaborative mindset.
The predicted salary is between 60000 - 80000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We became a public benefit corporation (PBC) in 2021, legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Services Engagement Manager (SEM) is responsible for setting our customers up for project success and representing the entire value proposition behind a Veeva R&D Product Implementation. This is a critical role during the project scoping and planning phase to establish the right strategy for implementation and ensure customer success. The SEM is an integral part of the sales cycle, acting as a solution expert, working in close alignment with the Veeva Sales and Services Teams. With expertise and passion for Software Implementation, Project Management and Life Sciences Software Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project timeframes and associated costs. You will be working with existing customers as well as with our newest prospects and will be a key player in shaping these partnerships from day one.
Delivery of Proposals and Statements of Work (SOW) are a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start. There is no work location requirement (remote position) within the EU/UK if a candidate is able to meet travel requirements. Qualified EU/UK-based candidates are encouraged to apply.
What You’ll Do
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with partner ecosystem
- Position integration development, migration, training and other services that may be needed for a successful customer experience
- Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan
- Travel estimate: Less than 25%
Requirements
- 5+ years’ experience delivering consulting services, including involvement in selling services
- Strong written and verbal communication skills. Ability to engage audiences of varying perception levels, including Executive level prospects
- Collaborative and consultative work style
- Content management experience
- Bachelor’s Degree required
- Ability to travel
Nice to Have
- Direct experience with Life Sciences Content Management Solution, preferably within the clinical, quality, or regulatory space
- Experience with Cloud-based solution deployment
- Background includes exposure to compliance and validation standards in the Life Sciences industry
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Services Engagement Manager - Development Cloud employer: Veeva Systems
Veeva Systems is an exceptional employer, dedicated to fostering a culture of inclusion and employee success while driving innovation in the life sciences industry. With the flexibility to work from anywhere within the EU/UK, employees enjoy a supportive environment that prioritises personal growth and collaboration, alongside the opportunity to make a meaningful impact on global health. As a public benefit corporation, Veeva is committed to balancing the interests of its customers, employees, and society, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Services Engagement Manager - Development Cloud
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and SaaS industries. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Veeva's values and recent projects. Show us that you understand their mission and how you can contribute to customer success and project delivery. Tailor your responses to highlight your relevant experience in consulting and project management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Services Engagement Manager. Focus on your experience in software implementation and how you've successfully managed client expectations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re genuinely interested in joining the Veeva team and making a positive impact in the life sciences industry.
We think you need these skills to ace Services Engagement Manager - Development Cloud
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Services Engagement Manager role. Highlight your experience in consulting services and project management, as well as any relevant skills that align with Veeva's mission and values.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Be clear and concise, and don’t shy away from showcasing your ability to engage with different audiences, especially at the executive level.
Highlight Relevant Experience:If you have experience in life sciences or cloud-based solutions, make sure to bring that to the forefront. Mention specific projects or achievements that relate to the responsibilities of the SEM role to show you’re a perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Veeva Systems
✨Know Your Stuff
Make sure you understand Veeva's mission and values, especially around customer success and employee success. Familiarise yourself with their R&D products and how they impact the life sciences industry. This will help you speak confidently about how you can contribute as a Services Engagement Manager.
✨Showcase Your Experience
Prepare to discuss your past consulting experiences, particularly in software implementation and project management. Be ready to share specific examples of how you've successfully managed projects and engaged with clients, especially at an executive level.
✨Ask Insightful Questions
Demonstrate your interest by asking thoughtful questions about Veeva's current projects, challenges, and future goals. This shows that you're not just interested in the role but also in how you can help drive their mission forward.
✨Emphasise Collaboration
Since the role involves working closely with sales teams and stakeholders, highlight your collaborative work style. Share examples of how you've successfully worked in teams to achieve common goals, and how you plan to align with Veeva's partner ecosystem for successful project delivery.
