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- Tasks: Lead and implement Veeva Link Workflow programs for major clients globally.
- Company: Veeva Systems is a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy remote work flexibility, competitive salary, and a culture that values diversity and inclusion.
- Why this job: Join a fast-growing company making a positive impact in healthcare while developing strategic relationships.
- Qualifications: 5+ years in life sciences, strong communication skills, and technical understanding of CRM integration required.
- Other info: This is a remote role with travel requirements of about 25%.
The predicted salary is between 36000 - 60000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is looking for an experienced program manager to establish and lead Veeva Link Workflow implementation programs at Veeva's largest customers globally. This role will guide our customers' rollout to build the basis for one line of sight with their most important and critical customers, Key Opinion Leaders. You will work closely with Veeva's Link Strategy, Product, and Services teams to ensure delivery success across your program(s), continuous improvement of existing applications, and overall Customer Success.
This is a remote, full-time, permanent role with Veeva. It is customer-facing requiring Eastern or Europe Time Zones with close proximity to an airport and able to meet travel requirements.
What You'll Do
- Scope, establish, and lead Link Workflow rollout programs
- Develop strategic relationships with the customer's business and IT executives. Work with them to define deployment, governance, and API integration roadmaps
- Be accountable for the delivery for Link Workflow implementations, ensuring the customer's success on our applications
- Collaborate and actively communicate with the Strategy, Sales, Product Management, and Link Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
- Manage the project execution performed by the Link Services team and Customer Integration teams to ensure milestones are met
- Work with the Link Services Leadership and Link Strategy to develop and define our Workflow Services offering
Requirements
- 5+ years serving life sciences companies
- 1+ years experience with the KOL engagement process
- Technical understanding of CRM configuration, integrating with APIs
- Proven executive and communication skills
- Ability to get organizational buy-in from users for a new software tool
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Based in North America on Eastern Time Zone or Europe CET Time Zone
- Travel requirements include typical travel of 25%
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Program Manager - Link Workflow employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager - Link Workflow
✨Tip Number 1
Familiarise yourself with Veeva's core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Demonstrating an understanding of these values during your interactions can help you align with their mission-driven culture.
✨Tip Number 2
Network with current or former employees of Veeva Systems on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Program Manager role.
✨Tip Number 3
Prepare to discuss your experience with KOL engagement processes and CRM configurations. Be ready to share specific examples of how you've successfully managed similar projects in the past, as this will showcase your relevant expertise.
✨Tip Number 4
Highlight your problem-solving and negotiation skills during interviews. Veeva values candidates who can navigate ambiguity and influence without authority, so be prepared to discuss scenarios where you've demonstrated these abilities.
We think you need these skills to ace Program Manager - Link Workflow
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Program Manager - Link Workflow role at Veeva Systems. Understand the key responsibilities and requirements, especially the importance of customer success and collaboration with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience in program management, particularly within the life sciences sector. Emphasise your skills in CRM configuration, API integration, and any previous roles that involved KOL engagement processes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Veeva's mission and values. Discuss how your background aligns with their goals, particularly in delivering customer success and managing complex projects. Be sure to mention your ability to build strategic relationships.
Showcase Communication Skills: In both your CV and cover letter, demonstrate your strong communication skills. Provide examples of how you've successfully influenced stakeholders or resolved conflicts in previous roles, as these are crucial for the Program Manager position.
How to prepare for a job interview at Veeva Systems
✨Understand Veeva's Values
Before your interview, make sure you are familiar with Veeva's core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Be prepared to discuss how these values resonate with your own work ethic and experiences.
✨Showcase Your Experience
Highlight your 5+ years of experience in serving life sciences companies and your understanding of the KOL engagement process. Be ready to provide specific examples of how you've successfully managed similar projects in the past.
✨Demonstrate Technical Knowledge
Since the role requires a technical understanding of CRM configuration and API integration, brush up on these topics. Be prepared to discuss any relevant technical projects you've worked on and how they relate to the role.
✨Prepare for Customer-Facing Scenarios
As this is a customer-facing role, think of scenarios where you've had to build strategic relationships with clients. Prepare to share how you navigated challenges and ensured customer success in previous roles.
