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- Tasks: Lead and implement Veeva Link Workflow programs for major clients globally.
- Company: Veeva Systems is a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy remote work flexibility, competitive pay, and a culture focused on employee success.
- Why this job: Join a fast-growing company making a positive impact in healthcare while working with top industry leaders.
- Qualifications: 5+ years in life sciences and strong communication skills required; experience with KOL engagement is a plus.
- Other info: This is a remote, full-time role with travel requirements of about 25%.
The predicted salary is between 48000 - 84000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is looking for an experienced program manager to establish and lead Veeva Link Workflow implementation programs at Veeva's largest customers globally. This role will guide our customers' rollout to build the basis for one line of sight with their most important and critical customers, Key Opinion Leaders. You will work closely with Veeva's Link Strategy, Product, and Services teams to ensure delivery success across your program(s), continuous improvement of existing applications, and overall Customer Success. This is a remote, full-time, permanent role with Veeva. It is customer-facing requiring Eastern or Europe Time Zones with close proximity to an airport and able to meet travel requirements.
What You'll Do
- Scope, establish, and lead Link Workflow rollout programs
- Develop strategic relationships with the customer’s business and IT executives.
- Work with them to define deployment, governance, and API integration roadmaps
- Be accountable for the delivery for Link Workflow implementations, ensuring the customer’s success on our applications
- Collaborate and actively communicate with the Strategy, Sales, Product Management, and Link Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
- Manage the project execution performed by the Link Services team and Customer Integration teams to ensure milestones are met
- Work with the Link Services Leadership and Link Strategy to develop and define our Workflow Services offering
Requirements
- 5+ years serving life sciences companies
- 1+ years experience with the KOL engagement process
- Technical understanding of CRM configuration, integrating with APIs
- Proven executive and communication skills
- Ability to get organizational buy-in from users for a new software tool
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Based in North America on Eastern Time Zone or Europe CET Time Zone
- Travel requirements include typical travel of 25%
Program Manager - Link Workflow employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager - Link Workflow
✨Tip Number 1
Familiarise yourself with Veeva's core values and mission. Understanding their commitment to customer success and employee well-being will help you align your approach during interviews and discussions, showcasing that you share their vision.
✨Tip Number 2
Network with current or former employees of Veeva Systems on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Program Manager role.
✨Tip Number 3
Prepare to discuss your experience with KOL engagement processes and CRM configurations in detail. Be ready to share specific examples of how you've successfully managed similar projects, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving and negotiation skills during the interview. Think of scenarios where you've had to influence stakeholders or navigate ambiguity, as these are crucial skills for a Program Manager at Veeva.
We think you need these skills to ace Program Manager - Link Workflow
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Program Manager position at Veeva Systems. Tailor your application to highlight relevant experience in life sciences and program management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience serving life sciences companies and any specific projects that relate to KOL engagement processes. Use quantifiable achievements to demonstrate your impact.
Showcase Communication Skills: Since the role requires strong executive and communication skills, provide examples in your application that illustrate your ability to influence stakeholders and manage relationships effectively.
Tailor Your Cover Letter: Craft a compelling cover letter that aligns your skills and experiences with Veeva's values, such as Customer Success and Speed. Mention your understanding of CRM configuration and API integration to show your technical proficiency.
How to prepare for a job interview at Veeva Systems
✨Understand Veeva's Values
Familiarise yourself with Veeva's core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Be prepared to discuss how these values resonate with your own work ethic and experiences, as they are central to the company's culture.
✨Showcase Your Experience
Highlight your experience in the life sciences sector, particularly any roles that involved KOL engagement or program management. Use specific examples to demonstrate your understanding of the industry and how you've successfully managed similar projects.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical understanding of CRM systems and API integrations. Prepare to explain how you have previously navigated technical challenges and ensured successful software tool adoption among users.
✨Prepare for Customer-Facing Scenarios
Since this role is customer-facing, think of scenarios where you've had to build strategic relationships with executives. Be prepared to share how you influenced decision-making and gained buy-in for new initiatives, showcasing your communication and negotiation skills.
