Team: Product Management & AlliancesCountry: United Kingdom Remote Work Available: Yes Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleVeeva is looking for a highly motivated individual with life science industry experience within the Clinical Operations (Clinical Trials) domain to drive customer success with our Veeva Clinical Operations products family in Europe.As part of the European and broader Global Product Expert teams, your experience will play a key role in the Product organization. You will: Build and foster highly engaged Users Communities; regularly communicating with them in a range of forums to provide clear and impactful communication that drives shared understanding & education, promotes product adoption, and delivers customer valueRepresent the Product organization in customer meetings, online communities, with internal team education and at industry events – driving increased customer value through release education and product capability promotionAs a Voice for the Customers, capture and relay their needs (and industry-specific learnings) to our Product Management team based across the US, helping them to inform product decisions and improve designs that ultimately create better Clinical Operations products that enable: AI & Digital transformationRisk-based decision makingRegulatory complianceA culture of continuous improvementOperational excellence across the pharmaceutical industry Develop rich relationships with key product users / influencers Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success! This role is ideal for someone passionate about Clinical Operations and associated processes, eager to collaborate with customers, and excited to drive their success.What You'll DoBe the product evangelist and provide subject matter expertise for the Veeva Clinical Operations productsAct as a champion for Veeva's key product enhancements (for example, learning the overarching Veeva AI vision to effectively guide customers through their AI transformation journeys together with Veeva colleagues). Stay up to date with the latest features, strategy and roadmapContribute to best practices and process recommendations within the Veeva Clinical Operations product areaEngage with customer stakeholders to communicate product roadmap and visionProvide product education to Veeva Clinical Operations customers in meetings (in a range of forums) and our online communities (Veeva Connect); Ensuring we are communicating the problems we are solving, value delivered and product functionalityBe the customer advocate internally. Gather, analyze, and prioritize customer feedback. Feed these insights into release planning, contributing to future product innovationsCollaborate with Product teams to deliver valuable content and resources for product and release communicationProvide cross-functional product expertise to internal teams, including Services, Strategy, Sales, and Product SupportRequirements5+ years working in the Clinical Operations (Clinical Trials) space, usually in Product Management, Consulting or Professional Services/Implementation roles and with hands-on experience of associated software tools (e.g. CTMS, eTMF or Study Start-up) and associated operational processesAbility to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholdersAbility to understand Product Vision, Technical Specifications and Software Development Documentation, and translate them into language and content relevant for end users and business teamsExperience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote (including software demonstrations and presentations)Strong analytical skills and English skills (written, verbal, and formal presentations)A strong passion for emerging technologies (specifically AI) and the ability to quickly grasp, articulate, and conceptualize how AI-driven features solve real-world clinical operations problems (including some exposure to AI in driving efficiencies in your existing role and/ or optimizing workflows)Self-directed team player with a positive attitudeWillingness to travel up to 25%Based in Europe (with ability to work across time-zones)Nice to HaveVeeva Clinical Operations Products experienceFluency in another European languageCreating engaging videos with familiarity with Video Recording software (e.g. Camtasia)Experience with Risk Management in the Life Sciences domainNote: Veeva will consider applicants from European countries where Veeva has representatives.Interviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows: A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision. #RemoteUK#LI-MidSeniorVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.Work Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it’s best for you.
Product Expert - Clinical Operations employer: Veeva Systems
Veeva Systems is an exceptional employer that champions a Work Anywhere culture, allowing you the flexibility to choose between home or office work. With a strong focus on employee growth, you will have the opportunity to lead significant global projects, mentor talented teams, and engage in thought leadership, all while being part of a collaborative and innovative environment that values your contributions.
