Process Architect

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we lead the life sciences industry’s fundamental shift from digital documents to process digitalization. As Process Architect, you will be the hands-on architect of this transition, converting legacy, document-centric processes into a modern, data-centric ecosystem within Veeva Validation Management. We are seeking a technical lead to convert legacy documents into normalized, relational data environments. This individual understands the requirements for mapping Commissioning, Qualification, and Validation processes, turning templates and static records into fluid, searchable, and actionable information.

In this role, you will act as a digitalization expert, guiding customers from paper-heavy or paper-on-glass solutions to data-centric workflows. You will also be responsible for owning the development and maintenance of specialized tooling and methodologies required to migrate and manage data across Vault environments. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

What You'll Do

• Collaborate with customers to extract requirements from legacy Word documents and map them into structured Vault environments.
• Reconcile customer-specific metadata to ensure data alignment and consistency across the entire validation lifecycle.
• Execute bulk data loads and manage staged data for customer workshops and process exercises.
• Partner with customers as a trusted advisor on best practices for importing and utilizing Validation Management for digitalized workflows.
• Build and maintain libraries of digital records and examples to support customer implementations of application templates.
• Develop and own the specialized tooling and methodologies required to migrate and manage relevant data across Vault environments.
• Execute billable project work across various service tiers ranging from artifact mapping to enterprise-level deployments.
• Partner with the strategy, services, and business consulting organizations to ensure an exceptional customer experience that reflects a deep understanding of validation processes across computer systems, equipment, cleaning, etc.

Requirements

• 5+ years of experience in life sciences validation with a deep technical understanding of CSV/A and CQV lifecycles for facilities, utilities, and manufacturing equipment.
• Proven experience in a customer-facing consulting or billable professional services role with the ability to lead technical workshops and advise executive stakeholders.
• Experience mapping complex customer business processes into standardized data languages to move organizations to paperless validation models.
• Strong working knowledge of risk-based qualification approaches and industry standards such as ASTM E2500, ISPE Baseline Guides, and Annex 15.
• Proficiency in bulk data loading tools and managing data integrity within cloud-based platforms.
• Strong analytical skills for identifying configuration gaps between legacy customer data and system templates.
• Bachelor’s degree in Engineering (Chemical, Mechanical, Bioengineering, Electrical, or related technical field).
• Ability to travel domestically and internationally for key customer engagements and internal meetings up to 30% with typical travel around 15%.

Nice to Have

• Active participation or leadership within ISPE, EMA, or other industry technical committees or networks.
• Direct experience leading large-scale, enterprise digital validation implementations and rollouts.
• Previous experience in organizational change management within a manufacturing or quality environment.
• Familiarity with data transfer methodologies or specialized migration tooling.

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect:

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows: A conversation with the hiring manager, a personality assessment, a practical case exercise, and a final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Work Anywhere
• Flexible PTO
• Health and wellness programs

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.