At a Glance
- Tasks: Advise users on Veeva applications and resolve client issues with professionalism.
- Company: Join Veeva Systems, a pioneering SaaS company transforming life sciences.
- Benefits: Flexible work options, competitive salary, and a supportive corporate culture.
- Other info: Work Anywhere company with a focus on employee and customer success.
- Why this job: Make a positive impact while building your career in a mission-driven environment.
- Qualifications: 1+ years in customer service and strong communication skills in English and another European language.
The predicted salary is between 30000 - 40000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
This role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!
What You'll Do
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ years relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in English and secondary European language will be required.
- Ability to quickly understand client requirements and needs and articulate potential solutions
Remote Bilingual Technical Customer Service Associate in Newport employer: Veeva Systems
Veeva Systems is an exceptional employer that prioritises employee success and customer satisfaction, fostering a collaborative and innovative work culture. With the flexibility to work remotely or in-office, employees can thrive in their preferred environment while contributing to a mission-driven organisation that is making a significant impact in the life sciences industry. The company offers ample growth opportunities and is committed to balancing the interests of all stakeholders, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Bilingual Technical Customer Service Associate in Newport
✨Tip Number 1
Get to know Veeva's values inside out! When you’re chatting with potential employers, drop in how you align with their mission and values. It shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can clearly explain technical stuff in simple terms. Maybe do a mock interview with a friend or record yourself to see how you come across.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a customer’s frown upside down. This will help you stand out as someone who can really make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really interested in joining the Veeva family.
We think you need these skills to ace Remote Bilingual Technical Customer Service Associate in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant technical skills to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you align with our values. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Language Skills:Since this is a bilingual role, make sure to mention your language proficiency clearly. If you have experience communicating in both English and another European language, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Veeva Systems
✨Know the Company Values
Before your interview, take some time to really understand Veeva Systems' core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As a bilingual Technical Customer Service Associate, effective communication is key. Prepare to discuss your experience in customer service and how you’ve successfully communicated with clients in both English and your secondary language. Practise articulating your thoughts clearly and concisely, as this will be crucial during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of past situations where you resolved client issues or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Demonstrate Your Tech Savvy
Since the role involves working with software, be prepared to discuss your proficiency with standard computer packages like Word, Excel, and PowerPoint. You might also want to mention any experience you have with similar applications or tools, as this will show your ability to adapt quickly to Veeva’s systems.
