The Role
At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva's most strategic customers using a data-driven and consultative approach.
What You'll Do
Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program Educate customers about our CRM products, services, and operating model Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management) Influence and drive change within customer organizations Requirements 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation) Proven track record as a strategic, trusted advisor to customers having the ability to influence change Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT) Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements Self-starter who is able to own the ongoing success of customer assignments Ability to travel up to 15% Based in Europe (with ability to work across time-zones) Nice to Have Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics) Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products) CRM Program management Perks and Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs Maternity & Paternal Leave Fitness Reimbursement 1% charitable giving program Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. If moving to the interview stage, our process is as follows:
A conversation with the hiring manager A personality assessment A practical case exercise A final conversation with our group's Senior Leader Once all interviews are complete, the manager will be in touch with a final decision. #Remote UK #LI-Mid Senior
Remote customer success manager - crm suite in Middlesbrough employer: Veeva Systems
Veeva Systems is an exceptional employer that champions a Work Anywhere culture, allowing you the flexibility to choose between home or office work. With a strong focus on employee growth, you will have the opportunity to lead significant global projects, mentor talented teams, and engage in thought leadership, all while being part of a collaborative and innovative environment that values your contributions.
