Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThe Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.What You'll DoAlign closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliverSet client and internal stakeholder expectations correctly with a focus on long-term successProvide awareness and alignment with the partner ecosystemPosition support, training, and other solutions that may be needed for a successful customer experienceTravel estimate: Less than 25%Requirements5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOAFamiliarity in working with the Life Sciences IndustryAbility to engage audiences of varying perception levels, including working with executive leadershipStrong negotiation skillsCollaborative and consultative work styleWorks well under pressure and with short or competing timelinesAbility to travelNice to HaveExperience in interpreting clinical protocolsSaaS/Cloud experience in the deliveryInterviewing with VeevaWe value your time and believe in a transparent hiring process. LI-Remote#LI-MidSeniorVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.Work Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone.
Services Engagement Manager in London employer: Veeva Systems
Veeva Systems is an exceptional employer that champions a Work Anywhere culture, allowing you the flexibility to choose between home or office work. With a strong focus on employee growth, you will have the opportunity to lead significant global projects, mentor talented teams, and engage in thought leadership, all while being part of a collaborative and innovative environment that values your contributions.
