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For Companies At a Glance
- Tasks: Lead IT operations and manage customer relationships for Veeva’s R&D SaaS solutions.
- Company: Veeva Systems is a pioneering cloud company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy remote work flexibility, health and wellness programs, and a culture of inclusion.
- Why this job: Join a fast-growing company making a positive impact in the life sciences industry.
- Qualifications: 8+ years in IT Project Management; strong communication skills; Bachelor's degree or equivalent experience.
- Other info: This is a remote role with occasional travel to European offices.
The predicted salary is between 48000 - 72000 £ per year.
Join us to apply for the Lead Consultant - EAM Services (Remote) role at Veeva Systems. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.
Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers. This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You’ll Do
- Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
- Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
- Oversee customer release management programs, including resource planning, release tracking, and forecasting
- Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer
Requirements
- 8+ years of experience in IT Project Management, Support, Consulting or Product Management
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
- Technical affinity and/or hands-on experience with software implementation
- Proven ability to work both independently and in teams in a fast-paced environment
- Good understanding of SaaS and GxP principles
- Ability to quickly understand business requirements and design creative solutions
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
Nice to Have
- Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
- Prince2/PMP, Agile Scrum Master, ITIL certifications
Perks & Benefits
- Health & wellness programs
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us.
Lead Consultant - EAM Services (Remote) employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Consultant - EAM Services (Remote)
✨Tip Number 1
Familiarise yourself with Veeva's products, especially the Vault Development Cloud. Understanding how these solutions work and their impact on life sciences will help you speak confidently about them during interviews.
✨Tip Number 2
Network with current or former employees of Veeva Systems on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in IT Project Management and how it relates to SaaS solutions. Be ready to share specific examples of how you've led teams and managed customer relationships in previous roles.
✨Tip Number 4
Showcase your understanding of agile methodologies and how they apply to IT operations. Being able to articulate your experience with agile practices will demonstrate your fit for the Lead Consultant role.
We think you need these skills to ace Lead Consultant - EAM Services (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Project Management, Support, Consulting, or Product Management. Emphasise any specific projects where you've led implementation or IT operations, especially in the life sciences sector.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous innovation and building long-term customer relationships. Mention how your skills align with Veeva's values and their mission to transform the life sciences industry.
Showcase Technical Skills: Clearly outline your technical affinity and hands-on experience with software implementation. If you have experience with Veeva Vault or similar systems, make sure to highlight this prominently.
Demonstrate Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including examples of how you've successfully managed communication between teams and stakeholders in past projects.
How to prepare for a job interview at Veeva Systems
✨Understand Veeva's Values
Before your interview, take some time to familiarise yourself with Veeva's core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Lead Consultant.
✨Showcase Your Technical Expertise
Given the technical nature of the role, be ready to demonstrate your hands-on experience with software implementation and your understanding of SaaS and GxP principles. Prepare examples from your past work that highlight your ability to lead IT operations and manage complex projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific instances where you've successfully navigated challenges in project management or customer communication, and be ready to share those stories.
✨Emphasise Your Team Leadership Skills
As a Lead Consultant, you'll be overseeing teams and liaising with various stakeholders. Highlight your experience in leading teams, managing cross-functional communication, and fostering collaboration. Discuss how you motivate team members and ensure successful project delivery.
