At a Glance
- Tasks: Advise users on Veeva applications and resolve client issues with professionalism.
- Company: Join Veeva Systems, a pioneering SaaS company transforming life sciences.
- Benefits: Flexible work options, competitive salary, and a supportive corporate culture.
- Other info: Work Anywhere policy for your ideal work-life balance.
- Why this job: Make a real impact while building your career in a mission-driven environment.
- Qualifications: 1+ years in customer service and strong communication skills in English and another European language.
The predicted salary is between 30000 - 40000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
This role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!
What You'll Do
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ years relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in English and secondary European language will be required.
- Ability to quickly understand client requirements and needs and articulate potential solutions
Remote Bilingual Technical Customer Service Associate in Kent employer: Veeva Systems
Veeva Systems is an exceptional employer that prioritises employee success and customer satisfaction, fostering a collaborative and innovative work culture. With the flexibility to work remotely or in-office, employees can thrive in their preferred environment while contributing to a mission-driven organisation that is making a significant impact in the life sciences industry. The company offers ample growth opportunities and is committed to balancing the interests of all stakeholders, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Bilingual Technical Customer Service Associate in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Veeva Systems on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in customer service.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult situations or resolve client issues, as this will show your problem-solving skills and commitment to customer success.
✨Tip Number 3
Show off your bilingual skills! If you're fluent in a secondary European language, make sure to highlight this during your conversations. It’s a big plus for a role that requires effective communication with diverse clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Veeva team and its mission.
We think you need these skills to ace Remote Bilingual Technical Customer Service Associate in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your relevant experience in customer service and any technical skills that align with Veeva's applications. We want to see how you fit into our mission-driven culture!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can articulate their thoughts effectively, just like you would with a customer.
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've identified and resolved issues in previous roles. We’re looking for those who can think on their feet and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Veeva!
How to prepare for a job interview at Veeva Systems
✨Know the Company Values
Before your interview, take some time to really understand Veeva Systems' core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As a bilingual Technical Customer Service Associate, effective communication is key. Prepare to discuss your experience in customer service and how you’ve successfully communicated with clients in both English and your secondary language. Practise articulating your thoughts clearly and concisely.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think of situations where you've had to resolve client issues or provide excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Tech Savvy
Since this role involves working with software, be prepared to discuss your proficiency with standard computer packages like Word, Excel, and PowerPoint. You might also want to mention any experience you have with SaaS applications or similar technologies, as this will show your readiness to adapt to Veeva’s systems.
