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For Companies At a Glance
- Tasks: Support IT solutions and assist employees with tech issues in a fast-paced environment.
- Company: Veeva Systems is a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy a dynamic work culture, growth opportunities, and the chance to make a positive impact.
- Why this job: Join a historic public benefit corporation focused on customer and employee success while innovating in tech.
- Qualifications: 4+ years in IT support, a degree in Computer Science, and excellent communication skills required.
- Other info: Must be eligible to live and work in the UK and willing to travel across regions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the IT Engineer role at Veeva Systems
Join to apply for the IT Engineer role at Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We\’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are currently seeking an IT Engineer based in London, who is capable of spearheading IT technical solutions and providing a variety of IT support for UK and EU employees. The eligible candidate must be resourceful, technical, cool under stress, and love to work in a fast paced, multinational environment. You must have a sense of autonomy and job ownership. We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.
What You\’ll Do
- Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
- Evaluate and test new technologies (hardware/software)
- Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
- Manage and deploy corporate PCs/Macs
- New hardware configuration
- Machine image maintenance
- Diagnosis and repair
- Coordinate warranty repairs
- Manage VOIP phone system and distribution of equipment
- Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
- Shipping, recycling, and disposal of computers, peripherals
- Assist in the management of hosted IT applications (Okta, Google G Suite, Egnyte, Zoom, MS O365 etc.)
- General IT routine tasks including:
- IT account management for on-/off-boarding of employees
- Diagnosing and repairing end-user IT devices
- IT ticket management
- Resolve escalated technical IT matters
Requirements
Able to travel cross-region (<10% travel time expected)
Nice to Have
- Certificate(s) of CCNA / CCNP / CMNO /MCSE
- Professional experience in supporting MS Windows 11, Mac OS, iOS
- Knowledge of general IT security controls and best practices
- Experience documenting IT applications and training users
- Previous experience managing/mentoring colleagues
- Previous working experience in a global organization across multiple regions & time zones
- Four-year degree in Computer Science/Information Technology or related discipline
Perks & Benefits
- Health & wellness programs
- Private Medical Insurance
- Life Assurance/Death Benefits
- Mobile phone and internet allowance
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing
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IT Engineer employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with Veeva Systems' mission and values. Understanding their commitment to customer success and employee growth will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Brush up on your technical skills relevant to the role, especially in desktop support and IT infrastructure. Being able to discuss specific technologies and solutions you've implemented in past roles can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Veeva Systems on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities under pressure. Think of examples from your previous experience where you successfully resolved IT issues quickly and effectively, as this aligns with the fast-paced environment at Veeva.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Veeva Systems' core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Reflect these values in your application to show that you align with their mission-driven approach.
Tailor Your CV: Highlight your relevant experience in desktop support and IT infrastructure engineering. Be specific about your technical skills and any experience you have with the technologies mentioned in the job description, such as Okta, Google G Suite, and MS O365.
Craft a Compelling Cover Letter: Use your cover letter to demonstrate your customer-first mentality and service focus. Share examples of how you've successfully resolved IT issues in fast-paced environments, showcasing your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Engineer role.
How to prepare for a job interview at Veeva Systems
✨Understand Veeva's Mission and Values
Before your interview, take some time to research Veeva Systems and their mission-driven approach. Familiarise yourself with their core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Being able to discuss how your personal values align with theirs can set you apart.
✨Showcase Your Technical Skills
As an IT Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with, such as hardware/software evaluation, PC/Mac configuration, and IT ticket management. Providing examples of past experiences where you successfully resolved technical issues will highlight your problem-solving abilities.
✨Emphasise Your Customer-Focused Approach
Veeva is looking for someone with a strong customer-first mentality. During the interview, share instances where you've gone above and beyond to assist clients or colleagues. Highlighting your service focus and ability to work under pressure will resonate well with their expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world IT challenges. Practice articulating your thought process when diagnosing and repairing end-user devices or managing IT assets. This will showcase your resourcefulness and autonomy, which are key traits for the role.
