At a Glance
- Tasks: Support global customers in maximising the value of Veeva's Pharmacovigilance applications.
- Company: Join Veeva Systems, a pioneering SaaS company transforming life sciences.
- Benefits: Enjoy flexible PTO, medical benefits, and a supportive work environment.
- Other info: Work from anywhere with a culture that values diversity and inclusion.
- Why this job: Be a trusted advisor and make a real impact in the life sciences industry.
- Qualifications: 7+ years in Pharmacovigilance and customer-facing consulting experience required.
The predicted salary is between 63000 - 77000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As a Customer Success Manager, you will be the strategic bridge between Veeva and leading global life sciences organizations, empowering them to maximize the value of Veeva’s industry-defining Pharmacovigilance (PV) suite. In this role, you won’t just be a member of the account team - you will be a trusted advisor and PV expert. You’ll partner directly with customers’ executive stakeholders and PV leaders to understand their vision and operational challenges, while helping them to unlock the full potential of their investments. You’ll be an active member of a cross functional team to champion the voice of the customer, proactively drive product enablement to fit customers’ goals/needs, and turn complex PV challenges into streamlined success stories.
What You’ll Do
- Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
- Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
- Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
- Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning
Requirements
- 7+ years of experience in Pharmacovigilance
- Experience working with or in large global pharmaceutical companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25% and reside in Europe
Nice to Have
- 7+ years of working in Pharmacovigilance software, or consulting
- SaaS/cloud experience in the management of pharmacovigilance applications
- Experience working with Veeva Vault
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect:
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group’s Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us.
Locations
Remote Customer Success Manager - Pharmacovigilance in Denny, Falkirk employer: Veeva Systems
Veeva Systems is an exceptional employer that champions a Work Anywhere culture, allowing you the flexibility to choose between home or office work. With a strong focus on employee growth, you will have the opportunity to lead significant global projects, mentor talented teams, and engage in thought leadership, all while being part of a collaborative and innovative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - Pharmacovigilance in Denny, Falkirk
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We think you need these skills to ace Remote Customer Success Manager - Pharmacovigilance in Denny, Falkirk
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Veeva Systems!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Veeva Systems that you're not just a fit for the job but also a safety-conscious candidate!
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How to prepare for a job interview at Veeva Systems
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Veeva Systems that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
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If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
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Take some time to familiarise yourself with Veeva Systems’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
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In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
