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- Tasks: Support global customers with Veeva's CDMS products and ensure their success.
- Company: Veeva Systems is a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy remote work flexibility, continuous learning opportunities, and health and wellness programmes.
- Why this job: Join a fast-growing company making a positive impact in the life sciences industry.
- Qualifications: 7+ years in Life Sciences, strong communication skills, and EDC knowledge required.
- Other info: Diversity is valued; we support an inclusive culture and offer accommodations for applicants.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager – CDMS role at Veeva Systems
Join to apply for the Customer Success Manager – CDMS role at Veeva Systems
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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We\’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s CDMS products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.
This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. This role is a remote role and western EU based.
What You\’ll Do
- Support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications
- Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
- Facilitate cross-customer connections for collaboration opportunities and industry learning
Requirements
- Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
- Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
- Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
- Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
- Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
- EDC knowledge and 7+ years of experience in a Life Sciences environment, either in a consultative role, functional analyst/ lead, or 3+ years of experience using Veeva products
- Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed
Nice to Have
- CDMS experience within a Life Sciences, CMO, or CRO company
- SaaS/ Cloud experience in the management of CDMS Systems
- Life Science, computer science, or related Business degree
Perks & Benefits
- Allocations for continuous learning and development
- Health and wellness programs
#RemoteUK
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Seniority level
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Seniority level
Mid-Senior level
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Employment type
Full-time
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Job function
Product Management
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Industries
Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing
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Customer Success Manager - CDMS employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - CDMS
✨Tip Number 1
Familiarise yourself with Veeva's CDMS products and services. Understanding the specific features and benefits of these tools will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Veeva Systems on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer Success Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in building relationships with key stakeholders. Think of specific examples where you've successfully managed customer expectations and delivered value, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive customer success in previous roles. Highlighting your ability to interpret data and present it compellingly will resonate well with Veeva's focus on customer outcomes.
We think you need these skills to ace Customer Success Manager - CDMS
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager role at Veeva Systems. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer success, particularly in a Life Sciences environment. Mention any specific projects or achievements that demonstrate your ability to build relationships and drive customer satisfaction.
Showcase Communication Skills: Veeva values engaging communication skills. Use your application to illustrate how you've effectively conveyed complex ideas and built rapport with customers in previous roles. Consider including examples of successful presentations or meetings you've led.
Express Your Passion: Convey your enthusiasm for working with customers and improving their experience. Share why you're passionate about the life sciences industry and how you can contribute to Veeva's mission of bringing therapies to patients faster.
How to prepare for a job interview at Veeva Systems
✨Understand Veeva's Values
Before your interview, make sure you know Veeva's core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Success Manager.
✨Showcase Your Communication Skills
As a Customer Success Manager, engaging communication is key. Practice articulating complex ideas clearly and concisely. You might be asked to demonstrate how you would handle customer interactions, so think of examples where you've successfully built rapport with clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer relationship management skills. Think about past experiences where you triaged escalations or provided strategic guidance, and be ready to share those stories.
✨Highlight Your Analytical Skills
Veeva values strong analytical skills, so be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've interpreted data to deliver compelling presentations or improve customer experiences.
