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- Tasks: Lead a high-performing team in technical end-user support and manage customer escalations.
- Company: Leading SaaS provider based in the City of London with a focus on diversity.
- Benefits: Flexible work environment and opportunities for professional growth.
- Why this job: Make a real impact by delivering world-class service and leading a dynamic team.
- Qualifications: Extensive experience in application support and strong people management skills.
- Other info: Join a diverse team in a supportive and innovative workplace.
The predicted salary is between 43200 - 72000 £ per year.
A leading SaaS provider in the City of London seeks a Manager - Technical End User Support to lead a high-performing team. This role includes overseeing support operations, managing customer escalations, and ensuring world-class service delivery.
Candidates should have extensive experience in application support and demonstrated people management skills. The company offers a flexible work environment and values diversity.
Global End-User Support Manager | Remote & Escalations Lead in City of London employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global End-User Support Manager | Remote & Escalations Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since they value diversity, think about how your unique background can contribute to their team. Be ready to share examples!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've managed teams and handled escalations in the past. Use specific examples to demonstrate your ability to deliver world-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global End-User Support Manager | Remote & Escalations Lead in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global End-User Support Manager role. Highlight your experience in application support and people management to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a high-performing team and how you can contribute to our world-class service delivery.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, especially in managing escalations and improving support operations, to grab our attention.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Veeva Systems
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to application support. Be ready to discuss specific tools and technologies you've used in previous roles, as well as how you've handled escalations. This will show that you're not just a people manager but also technically savvy.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This is your chance to demonstrate your people management skills and how you can foster a high-performing environment.
✨Understand Their Values
Research the company’s values, especially around diversity and flexibility. Be ready to discuss how your own values align with theirs and how you can contribute to their inclusive culture. This shows that you’re not just interested in the role, but also in being part of their community.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to customer service or how they measure success in the support team. It shows that you’re engaged and genuinely interested in the role and the company.
