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For Companies At a Glance
- Tasks: Deliver top-notch customer service while helping users with Veeva’s applications.
- Company: Join Veeva Systems, a leader in life sciences cloud solutions.
- Benefits: Enjoy private health insurance and flexible remote work options.
- Why this job: Make a real difference in the life sciences industry while developing your skills.
- Qualifications: Fluent in German and English with customer service experience.
- Other info: Be part of a diverse team committed to inclusion and growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Veeva supports work from home or in the office. The role of Bilingual Technical Customer Service Associate (German/English) involves delivering excellent customer experience while working with software and maintaining high standards of service and professionalism.
What You\’ll Do
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manners
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills (German, English)
- Ability to quickly understand client requirements and needs and articulate potential solutions
Perks & Benefits
- Private Health Insurance
Remote/UK-based options available. Veeva’s headquarters are in the San Francisco Bay Area with offices in more than 15 countries. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact talent_accommodations@veeva.com.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing
We welcome you to apply and join us in transforming the life sciences industry while making a positive impact on customers, employees, and communities.
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Bilingual Technical Customer Service Associate (German/English) employer: Veeva Systems
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Technical Customer Service Associate (German/English)
✨Tip Number 1
Get to know Veeva and its products inside out! Familiarise yourself with their applications and how they help life sciences companies. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role is bilingual, being able to switch seamlessly between the two languages will impress your interviewers and demonstrate your capability.
✨Tip Number 3
Network with current or former employees of Veeva. They can provide insider tips on the interview process and what the company values most in its employees. Plus, it’s a great way to get your foot in the door!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Bilingual Technical Customer Service Associate (German/English)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bilingual Technical Customer Service Associate role. Highlight your experience in customer service and your language skills in German and English. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so let your personality shine through your writing.
Highlight Relevant Experience: If you've got experience in customer service or tech support, make it front and centre in your application. We’re looking for folks who can quickly understand client needs and provide solutions, so share specific examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our mission-driven team!
How to prepare for a job interview at Veeva Systems
✨Know the Company Inside Out
Before your interview, take some time to research Veeva Systems. Understand their mission, values, and the specific applications they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Brush Up on Your Language Skills
Since this role requires bilingual communication, practice speaking and writing in both German and English. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing common customer service scenarios.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles that highlight your customer service skills. Think about times when you resolved issues, built relationships, or received positive feedback from clients. This will illustrate your ability to maintain high standards of service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and expectations for the role. This shows that you’re engaged and serious about finding the right fit for both you and Veeva.