Account Partner - Veeva Basics (Existing Customers)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a tenured Account Partner to manage our existing European customers across Veeva Basics, a suite of highly scalable out of the box R&D applications that support emerging biotechs by saving them time, money and valuable resources. This product has already transformed the industry and remains the only platform of its kind on the market. As an Account Partner for Veeva Basics you will be responsible for meeting annual sales goals and helping the team achieve our long-range growth targets. In this role, you will champion customer success by driving product adoption through maximising the value our existing customers receive, ensuring account retention, and identifying new growth opportunities in these accounts. You will hold established executive relationships and ensure our vision is evangelized.

What You'll Do

• Be the go to person for our customers in Europe
• Evangelize the “why” and value with a focus on our vision of becoming recognized as the industry standard for emerging biotechs
• Retain our accounts, drive on time renewals and upsell new applications
• Understand and execute the sales cycles, utilising internal and external resources as appropriate
• Create, run and execute regional communities of practice at an executive level
• Understand Veeva Basics products and work with internal colleagues to build a sales strategy
• Keep current with industry trends and engage customers in addressing their business challenges
• Act with urgency, integrity, and a relentless focus on customer success
• Meet/Exceed pipeline generation and cross selling revenue targets

Requirements

• 5+ years of work experience, including 3+ years from R&D domains
• SaaS or similar services selling into Life Sciences
• Experience selling complementary or competitive solutions into R&D
• Have entrepreneurial instincts. Ability to define a strategy for your region and execute on it
• Must be highly self-motivated and be drawn to the reality of a start up business
• Passion and demonstrated results in a sales role to C-Level executives
• Ability to articulate business cases and value propositions to C-Level executives
• Curate executive level communities and round tables with the support of marketing
• Have a creative mindset to think outside the box and make ideas reality

Nice to Have

• Experience of building and owning community forums and events

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect:

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows: A conversation with the hiring manager, a practical case exercise, and a final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.