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- Tasks: Lead and implement Veeva Link Workflow programs for major clients globally.
- Company: Veeva Systems is a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy remote work flexibility, competitive pay, and a culture focused on employee success.
- Why this job: Join a fast-growing company making a positive impact in healthcare while working with top industry leaders.
- Qualifications: 5+ years in life sciences, strong communication skills, and technical CRM knowledge required.
- Other info: This is a remote, full-time role with travel requirements of about 25%.
The predicted salary is between 43200 - 72000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is looking for an experienced program manager to establish and lead Veeva Link Workflow implementation programs at Veeva's largest customers globally. This role will guide our customers' rollout to build the basis for one line of sight with their most important and critical customers, Key Opinion Leaders. You will work closely with Veeva's Link Strategy, Product, and Services teams to ensure delivery success across your program(s), continuous improvement of existing applications, and overall Customer Success. This is a remote, full-time, permanent role with Veeva. It is customer-facing requiring Eastern or Europe Time Zones with close proximity to an airport and able to meet travel requirements.
What You'll Do
- Scope, establish, and lead Link Workflow rollout programs
- Develop strategic relationships with the customer’s business and IT executives.
- Work with them to define deployment, governance, and API integration roadmaps
- Be accountable for the delivery for Link Workflow implementations, ensuring the customer’s success on our applications
- Collaborate and actively communicate with the Strategy, Sales, Product Management, and Link Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
- Manage the project execution performed by the Link Services team and Customer Integration teams to ensure milestones are met
- Work with the Link Services Leadership and Link Strategy to develop and define our Workflow Services offering
Requirements
- 5+ years serving life sciences companies
- 1+ years experience with the KOL engagement process
- Technical understanding of CRM configuration, integrating with APIs
- Proven executive and communication skills
- Ability to get organizational buy-in from users for a new software tool
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Based in North America on Eastern Time Zone or Europe CET Time Zone
- Travel requirements include typical travel of 25%
Program Manager - Link Workflow employer: Veeva Systems, Inc.
Contact Detail:
Veeva Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager - Link Workflow
✨Tip Number 1
Familiarise yourself with Veeva's core values and mission. Understanding their commitment to customer success and employee well-being will help you align your approach during interviews and discussions, showcasing that you share their vision.
✨Tip Number 2
Network with current or former employees of Veeva Systems on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Program Manager role.
✨Tip Number 3
Prepare to discuss your experience with KOL engagement processes and CRM configurations in detail. Be ready to share specific examples of how you've successfully managed similar projects, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving and negotiation skills during the interview process. Think of scenarios where you've had to influence stakeholders or resolve conflicts, as these are crucial skills for a Program Manager at Veeva.
We think you need these skills to ace Program Manager - Link Workflow
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Veeva Systems' core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Reflect these values in your application to show alignment with their mission-driven approach.
Tailor Your CV: Highlight your experience in life sciences and any relevant program management roles. Emphasise your technical understanding of CRM configuration and API integration, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, discuss your experience with KOL engagement processes and how you have successfully managed similar projects. Use specific examples to demonstrate your problem resolution and negotiation skills.
Showcase Communication Skills: Since the role requires strong executive and communication skills, ensure your application reflects your ability to engage with stakeholders effectively. Consider including examples of how you've influenced teams or gained buy-in for new initiatives.
How to prepare for a job interview at Veeva Systems, Inc.
✨Understand Veeva's Mission and Values
Before your interview, make sure you understand Veeva Systems' mission and core values. Familiarise yourself with their commitment to customer success and employee success, as well as their status as a public benefit corporation. This will help you align your answers with their ethos during the interview.
✨Showcase Your Experience in Life Sciences
Highlight your experience serving life sciences companies, especially any relevant projects or roles you've held. Be prepared to discuss specific examples of how you've contributed to customer success in this sector, particularly in relation to KOL engagement processes.
✨Demonstrate Technical Knowledge
Since the role requires a technical understanding of CRM configuration and API integration, brush up on these topics. Be ready to discuss your previous experiences with similar technologies and how you can leverage them for successful Link Workflow implementations.
✨Prepare for Customer-Facing Scenarios
As this role is customer-facing, think of scenarios where you've had to build strategic relationships with executives. Prepare to share how you navigated challenges, influenced stakeholders, and ensured project success while managing expectations.
