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For Companies At a Glance
- Tasks: Help users with Veeva applications and resolve their issues while providing top-notch customer service.
- Company: Join Veeva Systems, a pioneering SaaS company transforming life sciences.
- Benefits: Enjoy flexible work options, private health insurance, and a supportive corporate culture.
- Why this job: Make a real impact in the life sciences industry while building your career.
- Qualifications: Fluent in German and English with customer service experience and strong communication skills.
- Other info: Be part of a diverse team committed to inclusion and employee success.
The predicted salary is between 28800 - 43200 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
This role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values. If you are driven to provide an excellent customer experience and work with software, this job is for you!
What You’ll Do
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational and time management skills
- Professional telephone manners
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills (German, English)
- Ability to quickly understand client requirements and needs and articulate potential solutions
Nice to Have
- Private Health Insurance
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Bilingual Technical Customer Service Associate (German/ English) in Oxford employer: Veeva Systems, Inc.
Contact Detail:
Veeva Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Technical Customer Service Associate (German/ English) in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Veeva Systems on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with clients and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your proficiency in both German and English during interviews. Being able to communicate effectively in both languages is a huge plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Veeva team!
We think you need these skills to ace Bilingual Technical Customer Service Associate (German/ English) in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, especially your bilingual abilities in German and English.
Showcase Your Communication Skills: Since this role is all about effective communication, don’t shy away from demonstrating your verbal and written skills. Use clear and concise language in your application to reflect how you’d communicate with our customers.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've identified and resolved issues in previous roles. This will show us that you can handle client concerns effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Veeva!
How to prepare for a job interview at Veeva Systems, Inc.
✨Know the Company Values
Before your interview, take some time to understand Veeva's core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Bilingual Technical Customer Service Associate.
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, prepare to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages so you can confidently showcase your ability to communicate effectively with diverse clients.
✨Prepare for Technical Questions
Brush up on your knowledge of Veeva’s applications and be ready to discuss how you would advise users on best practices. Familiarise yourself with common technical issues that might arise and think about how you would resolve them, as this will show your problem-solving skills.
✨Emphasise Customer Experience
Veeva is all about providing excellent customer experiences. Prepare examples from your past roles where you went above and beyond for a customer. Highlight your communication skills and how you build strong relationships, as this will align perfectly with what they’re looking for.