At a Glance
- Tasks: Ensure customer success with Veeva’s Quality products and services while fostering collaboration.
- Company: Join a global leader in life sciences technology with a commitment to diversity.
- Benefits: Enjoy flexible PTO, health insurance, retirement programs, and fitness reimbursement.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact by building trusted relationships and optimising customer experiences.
- Qualifications: 7+ years in Quality within life sciences and strong customer-facing skills required.
The predicted salary is between 70000 - 90000 € per year.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross‑functional environment to improve the overall customer experience.
What You’ll Do
- Support 4-6 large, global customers post‑implementation with Veeva Quality applications
- Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
- Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional opportunities to add value
- Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer-to-customer or customer-to‑Veeva connections for collaboration opportunities and industry learning
Requirements
- 7+ years experience in Quality within the life sciences industry
- Experience working with or in large global pharmaceutical companies
- Customer‑facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
Nice to Have
- Must be based in the EU
- 7+ years of working in software, or consulting SaaS/cloud experience in the management of Quality applications
- Experience working with Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at.
Customer Success Manager - Quality in London employer: Veeva Systems, Inc.
Veeva is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where collaboration and innovation thrive. With comprehensive benefits including flexible PTO, retirement programs, and a commitment to diversity, Veeva fosters an inclusive environment that empowers employees to build meaningful relationships with global customers in the life sciences sector. Located in the vibrant San Francisco Bay Area, Veeva provides unique opportunities for career advancement while making a positive impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Quality in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Veeva on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Veeva’s Quality products and think about how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you’ll need to convey complex ideas simply. Role-play with a friend or use video calls to refine your pitch and get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Success Manager - Quality in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in Quality within the life sciences industry and how it aligns with what we’re looking for at Veeva.
Showcase Your Communication Skills:Since this role is all about building relationships, don’t forget to demonstrate your strong communication skills. Use examples from your past experiences where you’ve successfully liaised with key stakeholders or managed customer relationships.
Highlight Relevant Experience:We want to see your 7+ years of experience shining through! Be sure to mention any consulting experience and your familiarity with Veeva applications, as these will set you apart from other candidates.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Veeva Systems, Inc.
✨Know Your Veeva Quality Inside Out
Before the interview, make sure you’re well-versed in Veeva’s Quality products and services. Familiarise yourself with their features, benefits, and how they solve customer challenges. This will help you demonstrate your expertise and show that you can be a trusted advisor.
✨Showcase Your Customer Success Stories
Prepare specific examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight how you added value to those customers and how your actions led to positive outcomes. This will illustrate your ability to thrive in a customer-facing environment.
✨Communicate Clearly and Confidently
As a Customer Success Manager, strong communication skills are key. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview, ensuring you convey your points effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and Veeva’s approach to customer success. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values. It’s a great way to engage with your interviewers!
