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For Companies At a Glance
- Tasks: Lead and optimize Professional Services operations across Europe, driving strategic initiatives.
- Company: Join Veeva Systems, a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy flexible work options with a Work Anywhere policy and a commitment to employee success.
- Why this job: Be part of a fast-growing team making a positive impact in the life sciences industry.
- Qualifications: 8+ years in consulting or software services; strong operational and leadership experience required.
- Other info: Opportunity to influence critical initiatives and work with diverse stakeholders.
The predicted salary is between 72000 - 108000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is seeking a talented individual to join our Services team and help drive our high-performing and fast-growing Professional Services business in Europe. Reporting to the Vice President of Global Services Operations, you will lead Europe Services Operations, partnering with services executives globally on operational and strategic initiatives.
Services is a critical function at Veeva, working closely with Product and Sales towards customer success. Our Services business generated about 20% of Veeva’s revenue in our last fiscal year and we are growing rapidly. We are building a company that will scale to reach the goal of $6B in revenue by 2030.
To succeed, you will need an excellent understanding of data, systems, and processes, specifically in the Professional Services area. Experience with Customer Success, Training, and Support functions is a big plus.
What You’ll Do
- Utilize and optimize the Professional Services Automation system as well as its reporting functions and data. Ensure data quality and accuracy by working directly with accountable parties (e.g., sales pipeline hygiene)
- Work with the Finance team, Sales, and Services leadership on planning, forecasts, P&L, and financial reporting
- Support EOM/EOQ closing by working with Finance (accurate and timely submission of billable hours, expenses, partner invoices, etc.)
- Develop and update critical analyses alongside the Services Leadership team to understand the market and to support data-driven decision-making
- Provide operational support, working across organizational lines (e.g., Sales, Product, Services)
- Develop advanced knowledge of Veeva Services’ policies, processes, data, and systems with the ability to coach the team in those areas
- Identify, own, and drive initiatives or special projects to scale the business, e.g., an overhaul of the Services’ content landscape or development of policy/process assets to aid the Services team
- Enable teams for success by performing onboarding training, providing support and guidance on policies and procedures
- Facilitate compliance with certifications
- Own Services events (e.g., FKO, Summit)
- Propose and provide insights on business KPIs and monitor Hill to Climb
- Ensure smooth operations and compliance, and remove roadblocks for routine operations
Requirements
- 8+ years of experience in consulting or software services in a services organization
- 2+ years of operational experience, including services business utilization review and management
- Experience in Professional Services operations, including: Financial planning and forecasting, P&L, services business metrics, and reporting to support best outcomes
- Experience in designing and implementing processes and systems
- Demonstrated ability to lead and influence diverse stakeholders through delivery with a high degree of satisfaction
- Proven success in leading high-performing teams while building influential relationships and upholding trust
- Proven ability to engage senior leadership to drive forward critical initiatives
- Demonstrated ability to quickly identify areas of process improvement and develop/execute initiatives
Nice to Have
- Program Management experience, either having led or supported large-scale programs
- Change Management experience, either having led or supported change management programs
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Director - Services Operations - Europe employer: Veeva Systems, Inc.
Contact Detail:
Veeva Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Services Operations - Europe
✨Tip Number 1
Familiarize yourself with Veeva's mission and values. Understanding their commitment to customer success and employee satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Leverage your network to connect with current or former employees at Veeva. They can provide valuable insights into the company culture and expectations for the Director of Services Operations role.
✨Tip Number 3
Prepare to discuss your experience in Professional Services operations in detail. Be ready to share specific examples of how you've driven operational improvements and supported financial planning in previous roles.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've successfully led diverse teams and influenced stakeholders. This is crucial for a role that requires collaboration across various departments.
We think you need these skills to ace Director - Services Operations - Europe
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Veeva Systems' core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Reflect these values in your application to show alignment with their mission-driven culture.
Highlight Relevant Experience: Emphasize your 8+ years of experience in consulting or software services, particularly in Professional Services operations. Provide specific examples of how you've successfully managed financial planning, forecasting, and P&L responsibilities.
Showcase Leadership Skills: Demonstrate your ability to lead high-performing teams and influence diverse stakeholders. Include examples of initiatives you've driven that resulted in significant improvements or successes in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords related to operational support, data-driven decision-making, and compliance to ensure your application stands out.
How to prepare for a job interview at Veeva Systems, Inc.
✨Understand Veeva's Mission and Values
Before your interview, make sure you have a solid grasp of Veeva's mission-driven approach and core values. Be prepared to discuss how these values resonate with your own professional philosophy and how you can contribute to the company's goals.
✨Showcase Your Operational Expertise
Highlight your experience in Professional Services operations, especially in financial planning, forecasting, and reporting. Prepare specific examples that demonstrate your ability to optimize processes and drive successful outcomes in a services organization.
✨Demonstrate Leadership and Influence
Be ready to share instances where you've successfully led high-performing teams or influenced diverse stakeholders. Discuss how you build trust and maintain strong relationships, as this is crucial for the role.
✨Prepare for Data-Driven Discussions
Since the role involves data quality and analysis, come equipped with insights on how you've utilized data to inform decision-making in previous roles. Be prepared to discuss key performance indicators (KPIs) and how you monitor and improve them.
