At a Glance
- Tasks: Ensure customer success with Veeva’s Quality products and services while building strong relationships.
- Company: Join a global leader in life sciences technology with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible PTO, health insurance, retirement programs, and fitness reimbursement.
- Other info: Opportunity to work with global customers and travel up to 25%.
- Why this job: Make a real impact by helping customers optimise their use of innovative quality applications.
- Qualifications: 7+ years in Quality within life sciences and strong customer-facing consulting experience.
The predicted salary is between 70000 - 90000 £ per year.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross‑functional environment to improve the overall customer experience.
What You’ll Do
- Support 4-6 large, global customers post‑implementation with Veeva Quality applications
- Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
- Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional opportunities to add value
- Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer-to-customer or customer-to‑Veeva connections for collaboration opportunities and industry learning
Requirements
- 7+ years experience in Quality within the life sciences industry
- Experience working with or in large global pharmaceutical companies
- Customer‑facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
Nice to Have
- Must be based in the EU
- 7+ years of working in software, or consulting SaaS/cloud experience in the management of Quality applications
- Experience working with Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Customer Success Manager - Quality employer: Veeva Systems, Inc.
Veeva Systems, Inc. is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote work, employees enjoy a healthy work-life balance while being part of a forward-thinking company at the forefront of life sciences technology. The commitment to meaningful partnerships and project success ensures that every team member plays a vital role in shaping the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Quality
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Veeva’s Quality products and services. Show us that you’re not just another candidate; demonstrate your passion for their mission and how you can add value to their team.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to build relationships with key decision-makers. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Veeva family.
We think you need these skills to ace Customer Success Manager - Quality
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in Quality within the life sciences industry and how it aligns with what we’re looking for at Veeva.
Showcase Your Communication Skills:Since this role is all about building relationships, don’t forget to demonstrate your strong communication skills. Use examples from your past experiences where you successfully managed customer relationships or resolved issues.
Highlight Relevant Experience:We want to see your 7+ years of experience in Quality and any consulting roles you've had. Be specific about your achievements and how they relate to supporting large global customers with software applications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you into the process!
How to prepare for a job interview at Veeva Systems, Inc.
✨Know Your Veeva Quality Inside Out
Before the interview, make sure you’re well-versed in Veeva’s Quality products and services. Familiarise yourself with their features, benefits, and how they solve customer challenges. This will help you demonstrate your expertise and show that you can be a trusted advisor.
✨Showcase Your Customer Success Stories
Prepare specific examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight how you added value to those customers and how your actions led to positive outcomes. This will illustrate your ability to thrive in a customer-facing environment.
✨Communicate Clearly and Confidently
As a Customer Success Manager, strong communication skills are key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would facilitate meetings and engage with key decision-makers to foster collaboration and improve customer experience.
✨Understand the Industry Landscape
Brush up on the life sciences industry, especially trends affecting large global pharmaceutical companies. Being knowledgeable about the challenges they face will allow you to speak intelligently about how Veeva’s solutions can meet their needs, making you a more compelling candidate.
