Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive technical optimisation of support systems and enhance seller experience through innovative solutions.
- Company: Join Veeqo, a dynamic team revolutionising e-commerce support with AI technology.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for personal growth.
- Why this job: Be at the forefront of AI innovation while making a real impact on seller support.
- Qualifications: Experience with REST APIs, scripting languages, and strong analytical skills required.
- Other info: Collaborative culture with a focus on work-life balance and fun team events.
The predicted salary is between 36000 - 60000 £ per year.
Veeqo Support serves as the first point of contact for Veeqo users through our AI chatbot Vera and our talented team of 1st and 2nd line agents, handling 80k+ tickets annually from our seller base across the UK and US. The team works collaboratively with 1st and 2nd line agents, tech writers, program managers, and leadership, maintaining a relentless focus on AI innovation and driving AI resolution rates so that human agents can concentrate on complex and challenging work that directly improves the seller experience.
We are seeking a Support Systems Specialist to drive the technical optimisation of our seller support infrastructure. This role is responsible for the day-to-day operation, enhancement, and strategic leverage of Intercom for ticket management and chatbot functionality within Veeqo's support ecosystem as well as several other systems and tools. You will be instrumental in maximising AI resolution rates while maintaining exceptional seller experience through innovative technical solutions.
Key job responsibilities- Platform Management & Optimisation
- Manage daily operations of Intercom ticket management system and chatbot infrastructure
- Continuously optimise system performance, workflow efficiency, and user experience
- Monitor system health, identify bottlenecks, and implement proactive solutions
- Develop and maintain comprehensive system documentation and best practices
- Integration & Automation
- Design and implement creative integrations between Intercom and third-party software solutions
- Build robust API connections that enhance AI resolution capabilities and streamline support processes
- Develop custom scripts and automations to reduce manual workload and improve response times
- Ensure seamless data flow between systems while maintaining data integrity and security
- AI & Analytics Enhancement
- Craft innovative approaches to improve AI resolution rates through technical optimisation
- Develop SQL queries and reports to analyse support metrics, identify trends, and drive data-driven decisions
- Create automated quality monitoring systems that protect and enhance seller experience
- Implement feedback loops that continuously improve AI performance and accuracy
- Strategic Partnership & Vendor Management
- Collaborate with third-party suppliers to negotiate optimal outcomes for Veeqo support operations
- Evaluate new technologies and tools that could enhance support capabilities
- Lead technical discussions with vendors to ensure solutions align with business requirements
- Manage vendor relationships to maximise value and minimise risk
About the team: Veeqo is Amazon’s Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchase shipping labels with the lowest commercial rates from major shipping carriers. We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion - no matter the scale. Our friendly, supportive team works hard but prioritises a healthy work-life balance. We care about your personal life, family, and interests outside of work. The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organise monthly social events for the team to help bond and enjoy each other's company in a more casual setting.
BASIC QUALIFICATIONS- Experience working with REST API based services, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Knowledge of one or more scripting languages (e.g., Python, Ruby, Perl)
- Experience managing and negotiating contracts and vendor relationships
- Experience leading technical initiatives and key deliverables
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience with customer support platforms, preferably Intercom
- Bachelor's degree in computer science or equivalent
- Understanding of AI/ML concepts and chatbot optimisation
Support Systems Specialist, Veeqo in Swansea employer: Veeqo Limited - L69
Contact Detail:
Veeqo Limited - L69 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Systems Specialist, Veeqo in Swansea
✨Tip Number 1
Get to know the company inside out! Research Veeqo's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to support systems and AI optimisation. Think about how your skills can directly enhance seller experience at Veeqo and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Support Systems Specialist, Veeqo in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Systems Specialist role. Highlight your experience with ticket management systems, especially Intercom, and any relevant technical skills that align with what we're looking for.
Show Off Your Technical Skills: Don’t shy away from showcasing your knowledge of REST APIs, scripting languages, and data visualisation tools. We want to see how you can bring your technical expertise to enhance our seller support infrastructure.
Communicate Clearly: Since you'll be working with both technical and non-technical teams, it's crucial to demonstrate your ability to communicate effectively. Use clear language in your application to show us you can bridge that gap.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Veeqo Limited - L69
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role, especially Intercom and REST APIs. Brush up on your scripting skills too, as you'll want to demonstrate your ability to troubleshoot and optimise systems effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific instances where you improved system performance or resolved complex issues, as this will highlight your analytical skills and attention to detail.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical audiences, so being able to convey your ideas clearly is crucial. Consider doing mock interviews to refine your communication style.
✨Demonstrate Your Collaborative Spirit
Veeqo values teamwork, so be ready to discuss how you’ve worked with others in previous roles. Share experiences where you collaborated with different teams or managed vendor relationships, showcasing your ability to drive results through partnership.
