At a Glance
- Tasks: Diagnose and resolve technical support tickets while collaborating with the engineering team.
- Company: Join Veeqo, a leading software for Amazon sellers, focused on innovation and customer service.
- Benefits: Enjoy a dog-friendly office, flexible work-life balance, and monthly social events.
- Other info: Opportunity to develop internal documentation and enhance your technical knowledge.
- Why this job: Be part of a passionate team that values collaboration and personal growth in a relaxed atmosphere.
- Qualifications: Experience in technical support or software development; problem-solving skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.
Key job responsibilities
- Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
- Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
- Develop internal documentation and systems to help the support team improve their technical knowledge and troubleshooting ability.
About the team
Veeqo ( is Amazon’s Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.
We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion - no matter the scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work.
The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organize monthly social events for the team to help bond and enjoy each other's company in a more casual setting.
The following article and video illustrates a bit more about Veeqo:
BASIC QUALIFICATIONS
- Experience in technical support, or experience in software development
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science or equivalent
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
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Second Line Support Engineer, Veeqo in Swansea employer: Veeqo Limited - L69
At Veeqo, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Swansea that prioritises both professional growth and personal well-being. As a Second Line Support Engineer, you'll be part of a collaborative team that values transparency and adaptability, with opportunities for skill development and a healthy work-life balance, all within a relaxed, dog-friendly office environment. Join us for monthly social events that foster camaraderie and make your work experience truly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer, Veeqo in Swansea
✨Get Involved in the Cybersecurity Community
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We think you need these skills to ace Second Line Support Engineer, Veeqo in Swansea
Some tips for your application 🫡
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Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Veeqo Limited - L69 insight into your practical problem-solving abilities and makes your application memorable.
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How to prepare for a job interview at Veeqo Limited - L69
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
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Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
