At a Glance
- Tasks: Lead impactful customer engagements and manage complex projects in data protection.
- Company: Join Veeam, a global leader in data resilience and security.
- Benefits: Enjoy 25 vacation days, health insurance, and professional development opportunities.
- Other info: Opportunities for growth and learning through various resources and events.
- Why this job: Make a real impact while working with top brands in a dynamic environment.
- Qualifications: Experience in programme management and strong stakeholder management skills required.
The predicted salary is between 75000 - 90000 £ per year.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Senior Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resilience offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.
What You’ll Do
- Own end-to-end delivery of Professional Services engagements (onboarding, implementation, consulting, technical advisory), with full accountability for outcomes and delivery quality.
- Serve as the primary customer point of contact (POC), aligning scope, timelines, deliverables, and success criteria while driving strong expectation management.
- Lead complex, multi-workstream program execution, including detailed project plans, milestone/dependency tracking, and proactive RAID management (risks, assumptions, issues, dependencies).
- Drive technical coordination for data protection & resilience across on-premises and cloud environments, partnering with Enterprise Architects, delivery teams, and partners.
- Run delivery governance and communications: kick-offs, regular delivery forums/steering reviews, and status + executive reporting including escalations.
- Own stakeholder, change, and adoption management: rollout/enablement plans, training, knowledge transfer, and adoption tracking to ensure successful outcomes.
- Collaborate cross-functionally and support growth with Sales/Customer Success/Support/Solution Architecture, including formal scope change control and identification of follow-up opportunities.
What You’ll Bring
- Significant experience in programme and/or engagement management in enterprise software.
- Experience in a software vendor or B2B technology PS environment.
- Strong stakeholder management — credible at senior/exec level.
- PMP, PRINCE2, or MSP certification (or equivalent).
- Proven ability to manage complex, concurrent customer-facing engagements end-to-end.
- Experience managing delivery partner and subcontractor resources.
- Some understanding of data protection, backup & recovery, cloud, or virtualisation environments.
- Fluent English; additional European languages beneficial.
What You’ll Get
- 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
- Private medical, dental, and vision insurance with dependent enrolment.
- Life insurance with enhanced coverage and global 24/7 protection.
- Income protection after 26 weeks, covering a portion of salary.
- Defined contribution pension plan with employer match.
- Worldwide travel insurance for business and leisure, with option to enroll dependents.
- Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs.
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Senior Technical Account Manager in London employer: veeamsoftware
Veeam is an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With generous benefits such as 25 paid vacation days, private medical insurance, and extensive learning opportunities, Veeam fosters an environment where employees can thrive both personally and professionally. Located in Seattle, the company is at the forefront of data resilience and security, providing meaningful work that impacts some of the world's largest brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what veeamsoftware values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Senior Technical Account Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at veeamsoftware.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at veeamsoftware. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at veeamsoftware
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
