At a Glance
- Tasks: Lead customer success initiatives and drive long-term outcomes on the Securiti Data Command Center platform.
- Company: Join a forward-thinking tech company focused on data security and AI governance.
- Benefits: Enjoy unlimited PTO, comprehensive health coverage, and professional development opportunities.
- Other info: Engage with executive stakeholders and work in a dynamic, growth-oriented environment.
- Why this job: Make a real impact by enhancing customer experiences and driving innovation in data security.
- Qualifications: 12+ years in customer-facing technical roles with strong communication and collaboration skills.
The predicted salary is between 60000 - 75000 £ per year.
As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.
- Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
- Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
- Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
- Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
- Collaborate on adoption and expansion initiatives to drive customer success.
- Operate with a long‑term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
- Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.
Benefits:
- Unlimited paid time off, plus 3 global VeeaMe Days for self‑care.
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
- Medical, dental, and vision coverage from day one.
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
- Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP.
- 401(k) retirement plan with matching contributions up to annual limits.
- Legal services, identity protection, and supplemental health insurance options.
- AirVet: 24/7 virtual veterinary care at no cost.
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program.
- Tax‑advantaged spending accounts for healthcare, dependent care, and commuting.
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam’s Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role.
Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
Hands‑on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
12+ years in customer‑facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
Excellent communication, cross‑functional collaboration, and stakeholder management skills.
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Lead Customer Success Engineer (Data & AI Security) employer: Veeam
As a Lead Customer Success Engineer at Securiti, you will thrive in a dynamic work culture that prioritises employee well-being and professional growth. With benefits like unlimited paid time off, comprehensive health coverage from day one, and extensive training opportunities, you will be empowered to drive meaningful customer outcomes while enjoying a supportive environment that values collaboration and innovation.
