At a Glance
- Tasks: Lead impactful customer engagements and manage complex projects in data protection.
- Company: Join Veeam, a global leader in data resilience and security.
- Benefits: Enjoy 25 vacation days, health insurance, and professional development opportunities.
- Other info: Dynamic work environment with excellent growth potential and global travel opportunities.
- Why this job: Make a real impact while working with top brands and cutting-edge technology.
- Qualifications: Experience in programme management and strong stakeholder management skills required.
The predicted salary is between 75000 - 90000 £ per year.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
About the Role
The Senior Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resilience offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.
What You’ll Do
- Own end-to-end delivery of Professional Services engagements (onboarding, implementation, consulting, technical advisory), with full accountability for outcomes and delivery quality.
- Serve as the primary customer point of contact (POC), aligning scope, timelines, deliverables, and success criteria while driving strong expectation management.
- Lead complex, multi-workstream program execution, including detailed project plans, milestone/dependency tracking, and proactive RAID management (risks, assumptions, issues, dependencies).
- Drive technical coordination for data protection & resilience across on-premises and cloud environments, partnering with Enterprise Architects, delivery teams, and partners.
- Run delivery governance and communications: kick-offs, regular delivery forums/steering reviews, and status + executive reporting including escalations.
- Own stakeholder, change, and adoption management: rollout/enablement plans, training, knowledge transfer, and adoption tracking to ensure successful outcomes.
- Collaborate cross-functionally and support growth with Sales/Customer Success/Support/Solution Architecture, including formal scope change control and identification of follow-up opportunities.
What You’ll Bring
- Significant experience in programme and/or engagement management in enterprise software.
- Experience in a software vendor or B2B technology PS environment.
- Strong stakeholder management — credible at senior/exec level.
- PMP, PRINCE2, or MSP certification (or equivalent).
- Proven ability to manage complex, concurrent customer-facing engagements end-to-end.
- Experience managing delivery partner and subcontractor resources.
- Some understanding of data protection, backup & recovery, cloud, or virtualisation environments.
What You’ll Get
- 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
- Private medical, dental, and vision insurance with dependent enrolment.
- Life insurance with enhanced coverage and global 24/7 protection.
- Income protection after 26 weeks, covering a portion of salary.
- Defined contribution pension plan with employer match.
- Worldwide travel insurance for business and leisure, with option to enroll dependents.
- Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs.
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning.
If an applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for this position. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Senior Technical Account Manager employer: Veeam Software
Veeam is an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With generous benefits such as 25 paid vacation days, private medical insurance, and opportunities for continuous learning, Veeam fosters an environment where employees can thrive while making a meaningful impact in the data protection and resilience sector. Located in London, this role provides the chance to engage with top-tier clients and collaborate across functions, ensuring a rewarding career path in a leading technology firm.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veeam Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veeam Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veeam Software:Your cover letter is your chance to shine! Tell us why you want to work at Veeam Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veeam Software!
How to prepare for a job interview at Veeam Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
