Remote Lead Customer Success Engineer - Data & AI Security in Manchester

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform.

• Lead onboarding, adoption, and optimization;
• Proactively identify churn risk and upsell opportunities;
• Apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value;
• Setup customer accounts; conduct success planning and strategy sessions; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings;
• Assess data security, privacy, and AI governance posture;
• Monitor signals to detect churn risk early;
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates;
• Collaborate on adoption and expansion initiatives to drive customer success;
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value;
• Influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

Requirements:

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer);
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures;
• Familiarity with DSPM, Privacy, or AI Governance platforms is a plus;
• AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications;
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations;
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits:

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares;
• Private medical, dental, and vision insurance with dependent enrolment;
• Life insurance with enhanced coverage and global 24/7 protection;
• Defined contribution pension plan with employer match;
• Worldwide travel insurance for business and leisure, with option to enroll dependents;
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs;
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities.