At a Glance
- Tasks: Lead customer success initiatives and drive long-term outcomes with Veeam's AI solutions.
- Company: Join Veeam, a global leader in data resilience and security.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to innovation and customer success.
- Why this job: Make a real impact by helping major brands secure their data and AI.
- Qualifications: Strong technical understanding and excellent collaboration skills required.
The predicted salary is between 70000 - 90000 £ per year.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform.
What You’ll Do
- Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
- Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
- Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
- Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
- Collaborate on adoption and expansion initiatives to drive customer success.
Operate with a long-term focus.
Remote Lead Customer Success Engineer - Data & AI Security in London employer: Veeam Software
Veeam is an exceptional employer that champions a collaborative and innovative work culture, empowering employees to make a significant impact in the data resilience industry. With a strong focus on professional growth, Veeam offers extensive training opportunities and encourages team members to stay ahead of industry trends, all while working remotely from the vibrant city of Seattle. Join us to be part of a forward-thinking company that values your contributions and supports your career development.
