At a Glance
- Tasks: Lead incident response cases and enhance customer experience in cyber recovery.
- Company: Veeam, a global leader in data resilience and security.
- Benefits: 25 vacation days, health insurance, life insurance, and professional development opportunities.
- Other info: Join a dynamic team with opportunities for growth and worldwide travel.
- Why this job: Make a real impact by helping companies recover from cyber-attacks.
- Qualifications: Experience in incident response and management, with strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.
As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the role
We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level.
We are looking for an experienced incident response operator / leader to help us continue to shape our product and service.
Your work will help companies from around the world recover from cyber-attacks.
We want you to play a major part in raising the bar as we continue our growth.
What You'll do
- You will handle incident response cases.
- You will own the customer experience from onboarding through case closed.
- You will provide guidance to clients seeking visibility on how their cases will progress.
- You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
- You will interact with our commercial partners, and our partners in law enforcement.
- You will be responsible for following and improving our operations compliance procedures.
- Our case operations and the efficiency of our throughput are in your hands.
- You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.
- What You'll bring
- You are passionate about ensuring clients have an amazing experience.
- You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
- You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team.
You have experience in incident response operations.
- You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized.
You are data driven by default.
- You understand and respect proper controls, regulations and policies that guide operational success.
- You are a clear and articulate communicator with customers and your co-workers alike.
- You understand how to manage a project and communicate with stakeholders.
- You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
- Experience in cyber incident response within the private sector.
- At least 1 year of management experience
- Experience recruiting and building a team
- Cyber security qualifications / certifications
- What You’ll Get
- 25 paid vacation days, plus 4 extra global Veea Me Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical, dental, and vision insurance with dependent enrolment
- Life insurance with enhanced coverage and global 24/7 protection
- Income protection after 26 weeks, covering a portion of salary
- Defined contribution pension plan with employer match
- Worldwide travel insurance for business and leisure, with option to enroll dependents
- Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
- Opportunities to learn and grow through on-demand libraries (Linked In Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position.
#LI-AF1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.
All your information will be kept confidential.
Incident Response Director - Coveware employer: Veeam-Software
Veeam is an exceptional employer, offering a dynamic work culture that fosters growth and innovation in the heart of Seattle. With comprehensive benefits including generous vacation time, private medical insurance, and extensive learning opportunities, employees are empowered to thrive both personally and professionally. Join a team that values resilience, collaboration, and the pursuit of excellence while making a meaningful impact in the data and AI landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Response Director - Coveware
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Veeam-Software, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Veeam-Software
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Veeam-Software. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Incident Response Director - Coveware
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Veeam-Software insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Veeam-Software that you’re committed to staying ahead in the game.
How to prepare for a job interview at Veeam-Software
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Veeam-Software to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Veeam-Software.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
