Technical Analyst

Are you ready to make an impact in a global organisation at the forefront of IT infrastructure and security? We’re looking for a proactive Technical Analyst to join our high-performing infrastructure team. You’ll help shape the future of our IT landscape by delivering technical solutions, supporting major rollouts, and enhancing our security posture across both on-premises and cloud environments.

This is a fantastic opportunity for someone who thrives in a fast-paced, multi-disciplinary environment and is looking to grow within a business that invests in its people. Extensive training and development opportunities await the right candidate.

Responsibilities

• Lead and support key infrastructure projects, including email migrations and centralisation initiatives.
• Implement enhancements to Microsoft 365 and Entra ID, and help optimise on-premises infrastructure.
• Deliver identity-based security solutions across hybrid environments (on-prem & cloud).
• Manage access and identity controls, ensuring systems are secure and compliant.
• Collaborate across DevOps, Security, and Application teams to troubleshoot and resolve issues.
• Monitor systems proactively, respond to alerts, and maintain operational stability.
• Maintain accurate technical documentation and implement configuration best practices.
• Support software rollouts and integration efforts across cloud and on-prem systems.
• Perform regular system upgrades, patches, and maintenance.
• Liaise with external vendors to ensure consistent service quality and uptime.

Skills & Experience

Essential

• Proven experience in an IT infrastructure or technical support role.
• Strong knowledge of Active Directory, Exchange, Office 365, Entra ID, and cloud technologies.
• Confident communicator with a self-starter mindset and the ability to work autonomously.

Desirable

• Experience with Microsoft Azure (IaaS, PaaS, SaaS, hybrid).
• Familiarity with storage and backup solutions.
• Working knowledge of IT security best practices and how they apply in real-world scenarios.