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- Tasks: Provide top-notch tech support and enhance the digital experience for users.
- Company: Join a dynamic team focused on improving workplace technology.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Be the go-to tech hero and make a real difference in your colleagues' work lives.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer-focused Digital Workplace (DEX) Support Technician to deliver an outstanding digital experience for end users across the organisation. In this role, you’ll act as a key point of contact for technology support, ensuring colleagues have seamless, secure access to the tools they need to collaborate and perform at their best. Working within a high-performing team, you’ll play a critical role in minimising disruption, resolving technical issues efficiently, and continuously improving the digital workplace experience. You’ll collaborate closely with stakeholders, contribute to service improvements, and support the ongoing evolution of digital, data, and technology strategies.
Responsibilities
- Provide responsive 1st/2nd line support for digital workplace technologies, ensuring minimal disruption to users
- Deliver excellent customer service, managing and resolving incidents in line with SLAs
- Troubleshoot hardware, software, and access issues across end-user environments
- Support onboarding activities, including device setup, system access, and user enablement
- Manage and maintain IT assets, including hardware and mobile devices
- Build strong relationships with stakeholders, including VIP users
- Work with ITSM tools to log, track, and analyse tickets, using data to drive service improvements
- Collaborate with internal teams and external partners to resolve issues and enhance services
- Contribute to service reviews and continuous improvement initiatives
- Provide recommendations to increase adoption and effective use of workplace technologies
Skills
- Strong 1st/2nd line IT support experience
- Microsoft 365 (including Teams)
- SharePoint and OneDrive
- ITSM tools (e.g. ServiceNow or FreshDesk) with experience using data for service improvement
- Enterprise SaaS applications (e.g. Unit4, Adaptive, DayForce, Coupa, PowerApps, BI, MFA) at support level
- Hardware setup and troubleshooting
- iPhone administration and configuration
End User Support Specialist in Slough employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist in Slough
✨Tip Number 1
Get your networking game on! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview like it’s a tech troubleshooting session. Brush up on common support scenarios and be ready to demonstrate your problem-solving skills. Show them you can think on your feet!
✨Tip Number 3
Don’t just focus on the technical stuff; highlight your customer service skills too. Share examples of how you’ve gone above and beyond to help users in the past. It’s all about creating that seamless experience!
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace End User Support Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support and any specific tools mentioned in the job description, like Microsoft 365 or ITSM tools. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about delivering an outstanding digital experience, don’t forget to include examples of how you've provided excellent customer service in previous roles. We love seeing candidates who can connect with users!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vector Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, SharePoint, and ITSM tools. Be ready to discuss how you've tackled 1st and 2nd line support issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is all about delivering an outstanding digital experience, think of examples where you've gone above and beyond for a customer. Highlight your ability to manage incidents and resolve issues efficiently while keeping users informed.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific technical issues or user scenarios. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Build Rapport with Stakeholders
Think about how you can build strong relationships with users, especially VIPs. Be prepared to discuss your approach to collaboration and how you’ve contributed to service improvements in previous roles.