Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimize service delivery across multiple locations, ensuring high performance and quality.
- Company: Join a dynamic team focused on delivering exceptional service in a fast-paced environment.
- Benefits: Enjoy a fully office-based role with opportunities for professional development and team collaboration.
- Why this job: Make a real impact by driving continuous improvement and fostering team morale in a supportive culture.
- Qualifications: Proven experience in service delivery management and strong leadership skills are essential.
- Other info: This role requires travel to Manchester and offers a chance to work with evolving tech solutions.
The predicted salary is between 48000 - 72000 £ per year.
5 days a week on site in Hemel Hempstead
Job Profile
We are looking for a dynamic Service Delivery Manager to lead and optimise service delivery across multiple locations. This role focuses on ensuring consistency, quality, and high performance within the service desk and support teams. Based in Hemel Hempstead with travel to Manchester, this is a fully office-based position.
Responsibilities
Lead and manage service delivery teams across multiple sites.
Oversee daily operations of service desks, ensuring timely resolution of customer issues.
Monitor service performance to maintain compliance with SLAs and OLAs.
Develop and implement standardised processes for consistent service delivery.
Act as the primary escalation point for customer issues, ensuring swift resolution.
Analyse performance metrics to drive continuous improvement.
Prepare detailed reports on service desk performance and trends.
Foster team collaboration, morale, and professional development.
Conduct site visits to ensure adherence to standards and policies.
Skills/Experience
Essential:
Proven experience in service delivery management and leading service desk teams.
Strong understanding of SLA/OLA management and service performance analysis.
Excellent leadership, communication, and interpersonal skills.
Analytical mindset and ability to implement standardised processes.
Calm under pressure with the ability to reprioritise as needed.
Desirable:
ITIL certification.
Experience with QSR/Retail solutions, POS/EPOS systems, or evolving tech businesses.
Self-starter capable of working on own initiative.
Senior Service Delivery Manager (Working from home) employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (Working from home)
✨Tip Number 1
Make sure to highlight your experience in managing service delivery teams. Use specific examples from your past roles where you successfully led teams and improved service performance.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) relevant to service delivery management. Being able to discuss how you've monitored and improved these metrics will show your analytical mindset.
✨Tip Number 3
Demonstrate your leadership skills by preparing examples of how you've fostered team collaboration and morale in previous positions. This is crucial for a role that involves managing multiple sites.
✨Tip Number 4
If you have experience with ITIL or any relevant certifications, be sure to mention them. This can set you apart from other candidates and shows your commitment to best practices in service delivery.
We think you need these skills to ace Senior Service Delivery Manager (Working from home)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management and leading service desk teams. Use specific examples that demonstrate your understanding of SLA/OLA management and service performance analysis.
Craft a Compelling Cover Letter: In your cover letter, emphasize your leadership skills and provide examples of how you've successfully managed service delivery teams. Mention your analytical mindset and ability to implement standardized processes, as these are key for the role.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led service delivery or support teams. Highlight any experience with ITIL certification or working in tech businesses, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Senior Service Delivery Manager.
How to prepare for a job interview at Vector Resourcing
✨Showcase Your Leadership Skills
As a Senior Service Delivery Manager, your ability to lead and manage teams is crucial. Be prepared to share specific examples of how you've successfully led service desk teams in the past, focusing on your leadership style and the outcomes achieved.
✨Demonstrate Your Analytical Mindset
Highlight your experience with performance metrics and SLA/OLA management. Discuss how you've used data to drive improvements in service delivery and how you approach problem-solving when issues arise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think about challenges you've faced in service delivery and how you resolved them, especially under pressure. This will showcase your calmness and decision-making skills.
✨Emphasize Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you foster team collaboration and morale, as well as how you handle escalations from customers. Provide examples that illustrate your interpersonal skills and ability to maintain strong relationships.
