Project Support Officer

As the organisation continues to evolve and grow, they are investing in enhancing their project delivery capabilities to drive efficiency and consistency across all business operations.

Key Responsibilities

• Act as a central support function across multiple projects and programmes, ensuring alignment to delivery standards and project methodology.
• Collaborate closely with the Senior Business Analyst, providing hands-on support with project scoping, planning, and monitoring.
• Drive adoption of project management best practices and frameworks (e.g., P3O, PRINCE2, Agile).
• Work across departments to gather business requirements, assess project viability, and support change initiatives.
• Assist with resource coordination across projects and programmes to improve delivery efficiency.
• Provide visibility into project and programme status, risks, and dependencies.
• Support the definition and control of change requests across business and product teams.
• Facilitate effective communication between internal teams and external stakeholders to ensure smooth project execution.
• Work with product teams to ensure technical debt is identified and factored into ongoing planning and prioritisation.
• Help to establish improved governance, reporting, and project portfolio oversight processes.
• Maintain structured documentation and ensure projects are aligned with agreed strategic goals.

Key Skills & Experience

• Previous experience in a PMO, Project Support, or Project Officer role within a medium to large organisation.
• Solid understanding of project delivery lifecycles, project governance, and business change.
• Experience gathering business requirements and working with both technical and non-technical teams.
• Exposure to product development teams and understanding of technical debt and prioritisation.
• Strong interpersonal and communication skills – able to engage across departments and at all levels of the business.
• A practical understanding of P3O (Portfolio, Programme, and Project Offices) frameworks is highly desirable.
• Methodical, detail-oriented, and disciplined approach to documentation and process.
• Proven ability to work onsite and collaboratively within fast-paced, change-oriented environments.

Desirable Qualifications

• Certification in PRINCE2, AgilePM, MSP, or other project methodologies/frameworks.
• Familiarity with project portfolio management tools or dashboards (e.g., MS Project, Jira, Confluence, Monday.com).
• Experience in a product-led or technology-enabled business undergoing transformation or growth.