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- Tasks: Support users and applications on Microsoft Dynamics 365, ensuring optimal system use.
- Company: Join a dynamic team at Vector Resourcing, focused on innovative IT solutions.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Work in an Agile setting with excellent career advancement opportunities.
- Why this job: Be the bridge between tech and users, making a real impact in a collaborative environment.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills required.
The predicted salary is between 24000 - 42000 £ per year.
Our client is seeking a talented and proactive Product Support Analyst to join their Information Technology Business Solutions Team. This role will focus on supporting both the applications and end users of the Microsoft Dynamics 365 (D365) platform, ensuring they are fully empowered to make the most of the system’s capabilities. As the D365 Product Support Analyst, you will act as the bridge between technology and users—supporting day-to-day operations, resolving issues, enabling best practice use of the system, and contributing to continuous product enhancements in collaboration with stakeholders and cross-functional teams.
Responsibilities
- Provide day-to-day support for applications built on the Microsoft Dynamics 365 platform.
- Act as the first point of contact for user queries and troubleshooting.
- Gather and document comprehensive user requirements.
- Design, write and maintain product enhancement specifications and test cases.
- Deliver end-user training and create user-friendly training documentation.
- Promote best practice use of D365 and Power Platform tools across the business.
- Collaborate with Agile delivery teams to prioritise and implement new features.
- Investigate and resolve system performance issues in a timely manner.
- Translate technical concepts into accessible, non-technical language for users.
- Help users extract, analyse, and present data insights using tools like Power BI.
Skills and Experience
- Proven experience supporting and enhancing applications built on Microsoft Dynamics 365.
- Proficiency with the Power Platform, including Power Automate, Power Apps, and Power BI.
- Strong analytical and problem-solving skills, with the ability to understand complex business needs.
- Experience documenting user requirements, system specifications, and test cases.
- Ability to communicate clearly and confidently with both technical and non-technical stakeholders.
- Skilled in troubleshooting, user support, and system performance tuning.
- Experience delivering end-user training and creating clear, practical user guides.
- Comfortable working in an Agile environment with cross-functional teams.
- A customer-focused mindset with excellent interpersonal and communication skills.
Product Support Analyst employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Power BI or the Power Platform, make sure to highlight that in conversations. Share examples of how you've used these tools to solve problems or improve processes.
✨Tip Number 3
Prepare for interviews by practising common questions related to user support and troubleshooting. Think about specific scenarios where you’ve helped users get the most out of D365—those stories will impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Analyst role. Highlight your experience with Microsoft Dynamics 365 and the Power Platform, as well as any relevant skills that match the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We want to see your analytical skills in action, especially when it comes to supporting users and enhancing applications.
Communicate Clearly: Since this role involves translating technical concepts for non-technical users, make sure your application reflects your ability to communicate effectively. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s a straightforward process, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Vector Resourcing
✨Know Your D365 Inside Out
Make sure you’re well-versed in Microsoft Dynamics 365 and the Power Platform. Brush up on its features, functionalities, and common issues users face. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Prepare for User Scenarios
Think about real-life scenarios where you’ve supported users or resolved issues with D365. Be ready to share specific examples that highlight your problem-solving skills and how you’ve empowered users to make the most of the system.
✨Show Off Your Communication Skills
As a Product Support Analyst, you’ll need to translate technical jargon into simple terms. Practice explaining complex concepts in an easy-to-understand way. This will show your potential employer that you can effectively communicate with both technical and non-technical stakeholders.
✨Emphasise Your Training Experience
Since delivering end-user training is part of the role, be prepared to discuss your experience in creating user-friendly documentation and training materials. Highlight any successful training sessions you’ve conducted and how they improved user engagement with the system.