At a Glance
- Tasks: Support users and applications on Microsoft Dynamics 365, resolving issues and enhancing system use.
- Company: Join Vector Resourcing, a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Other info: Work in an Agile setting, perfect for those who thrive in teamwork and innovation.
- Why this job: Be the bridge between tech and users, making a real impact in a collaborative environment.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
This range is provided by Vector Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Vector Resourcing
Product Support Analyst (Microsoft Dynamics 365)
Our client is seeking a talented and proactive Product Support Analyst to join their Information Technology Business Solutions Team. This role will focus on supporting both the applications and end users of the Microsoft Dynamics 365 (D365) platform, ensuring they are fully empowered to make the most of the system’s capabilities.
As the D365 Product Support Analyst, you will act as the bridge between technology and users—supporting day-to-day operations, resolving issues, enabling best practice use of the system, and contributing to continuous product enhancements in collaboration with stakeholders and cross-functional teams.
Responsibilities
- Provide day-to-day support for applications built on the Microsoft Dynamics 365 platform.
- Act as the first point of contact for user queries and troubleshooting.
- Gather and document comprehensive user requirements.
- Design, write and maintain product enhancement specifications and test cases.
- Deliver end-user training and create user-friendly training documentation.
- Promote best practice use of D365 and Power Platform tools across the business.
- Collaborate with Agile delivery teams to prioritise and implement new features.
- Investigate and resolve system performance issues in a timely manner.
- Translate technical concepts into accessible, non-technical language for users.
- Help users extract, analyse, and present data insights using tools like Power BI.
Skills and Experience
- Proven experience supporting and enhancing applications built on Microsoft Dynamics 365.
- Proficiency with the Power Platform, including Power Automate, Power Apps, and Power BI.
- Strong analytical and problem-solving skills, with the ability to understand complex business needs.
- Experience documenting user requirements, system specifications, and test cases.
- Ability to communicate clearly and confidently with both technical and non-technical stakeholders.
- Skilled in troubleshooting, user support, and system performance tuning.
- Experience delivering end-user training and creating clear, practical user guides.
- Comfortable working in an Agile environment with cross-functional teams.
- A customer-focused mindset with excellent interpersonal and communication skills.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Retail
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Product Support Analyst in London employer: Vector Resourcing
As an ERP Project Manager with our client, you will be part of a dynamic and innovative team dedicated to delivering impactful solutions across Canada. The company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship, ensuring you can thrive in your career. With a focus on meaningful projects and a commitment to work-life balance, this role offers a unique chance to make a significant difference while enjoying the benefits of a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vector Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vector Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vector Resourcing!
✨Direct Apply to Vector Resourcing
Let's not forget to apply directly through the Vector Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Product Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vector Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vector Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vector Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
