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- Tasks: Support users and applications on Microsoft Dynamics 365, resolving issues and enhancing system use.
- Company: Join Vector Resourcing, a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Why this job: Be the bridge between tech and users, making a real impact in a collaborative environment.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills are essential.
- Other info: Work in an Agile setting, perfect for those who thrive in teamwork and innovation.
The predicted salary is between 30000 - 35000 ÂŁ per year.
This range is provided by Vector Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Vector Resourcing
Product Support Analyst (Microsoft Dynamics 365)
Our client is seeking a talented and proactive Product Support Analyst to join their Information Technology Business Solutions Team. This role will focus on supporting both the applications and end users of the Microsoft Dynamics 365 (D365) platform, ensuring they are fully empowered to make the most of the system’s capabilities.
As the D365 Product Support Analyst, you will act as the bridge between technology and users—supporting day-to-day operations, resolving issues, enabling best practice use of the system, and contributing to continuous product enhancements in collaboration with stakeholders and cross-functional teams.
Responsibilities
- Provide day-to-day support for applications built on the Microsoft Dynamics 365 platform.
- Act as the first point of contact for user queries and troubleshooting.
- Gather and document comprehensive user requirements.
- Design, write and maintain product enhancement specifications and test cases.
- Deliver end-user training and create user-friendly training documentation.
- Promote best practice use of D365 and Power Platform tools across the business.
- Collaborate with Agile delivery teams to prioritise and implement new features.
- Investigate and resolve system performance issues in a timely manner.
- Translate technical concepts into accessible, non-technical language for users.
- Help users extract, analyse, and present data insights using tools like Power BI.
Skills and Experience
- Proven experience supporting and enhancing applications built on Microsoft Dynamics 365 .
- Proficiency with the Power Platform , including Power Automate , Power Apps , and Power BI .
- Strong analytical and problem-solving skills, with the ability to understand complex business needs.
- Experience documenting user requirements, system specifications, and test cases.
- Ability to communicate clearly and confidently with both technical and non-technical stakeholders.
- Skilled in troubleshooting, user support, and system performance tuning.
- Experience delivering end-user training and creating clear, practical user guides.
- Comfortable working in an Agile environment with cross-functional teams.
- A customer-focused mindset with excellent interpersonal and communication skills.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Retail
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Product Support Analyst employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Understanding these tools inside out will not only help you in interviews but also demonstrate your proactive approach to learning and adapting to the role.
✨Tip Number 2
Network with current or former Product Support Analysts, especially those who have worked with D365. They can provide valuable insights into the role and may even refer you, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved user issues or improved system performance in past roles. This will showcase your problem-solving skills and your ability to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Stay updated on the latest trends and updates in Microsoft Dynamics 365 and related technologies. Being knowledgeable about recent changes can set you apart from other candidates and show your commitment to continuous learning.
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and the Power Platform. Use specific examples that demonstrate your analytical and problem-solving skills, as well as your ability to communicate with both technical and non-technical stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Product Support Analyst role. Mention how your background aligns with the responsibilities outlined in the job description, such as providing user support and delivering training. Be sure to convey your customer-focused mindset.
Showcase Relevant Experience: When detailing your work experience, focus on roles where you supported applications or users, particularly in an Agile environment. Highlight any specific achievements related to system performance tuning or user training that would be relevant to this position.
Prepare for Potential Questions: Think about how you would explain complex technical concepts in simple terms, as this is a key part of the role. Be ready to discuss your approach to troubleshooting and how you've previously gathered user requirements or documented specifications.
How to prepare for a job interview at Vector Resourcing
✨Know Your D365 Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 and its functionalities. Be prepared to discuss how you've supported users in the past and any specific challenges you've overcome while using the platform.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've tackled complex issues in previous roles. Highlight your analytical skills and how you've translated technical problems into solutions that non-technical users can understand.
✨Prepare for User Training Scenarios
Since delivering end-user training is part of the role, think about how you would approach this. Prepare to discuss your experience creating user-friendly documentation and training materials, and maybe even share a brief training plan.
✨Emphasise Collaboration and Communication
This role requires working with cross-functional teams, so be sure to highlight your teamwork experiences. Discuss how you've effectively communicated with both technical and non-technical stakeholders to ensure everyone is on the same page.
