At a Glance
- Tasks: Lead CRM programme, mapping clinical journeys to product sales and enhancing HubSpot.
- Company: Dynamic client focused on innovative CRM solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving customer journeys and driving sales success.
- Qualifications: Experience in business analysis and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Our client is looking for a CRM Business Analyst to lead the next stages of their CRM programme following the completion of phase one.
You will define how Hub Spot connects the clinical examination journey with product sales, working across clinical, commercial, CRM and technical teams.
This role is focused on translating operational needs into clear processes, system requirements and deliverable CRM enhancements.
Responsibilities
- Map the end-to-end journey from clinical examination through to product recommendation and sale.
- Gather and challenge requirements from clinical, commercial and operational stakeholders.
- Translate business needs into user stories, process maps, functional requirements and acceptance criteria.
- Define current and future-state processes, identifying gaps, duplication and broken handovers.
- Work with CRM and technical teams to assess how Hub Spot should be enhanced or integrated.
- Lead requirements workshops and maintain alignment between business and technical stakeholders.
- Manage requirements through refinement, development, testing and implementation.
- Define and coordinate business acceptance testing for new CRM functionality.
- Identify opportunities to improve data quality, customer visibility and sales conversion.
- Contribute to consistent analysis standards across the wider Business Analyst community.
- #J-18808-Ljbffr
CRM Business Analyst in Manchester employer: Vector Resourcing
Our client is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation during a pivotal ERP transformation. With a strong focus on employee growth, they provide opportunities to lead critical projects while working closely with senior leaders, ensuring that your contributions are valued and impactful. Located in a vibrant area, the company promotes a culture of support and excellence, making it an ideal place for professionals seeking meaningful and rewarding careers.
