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For Companies At a Glance
- Tasks: Lead the digital workplace ecosystem and enhance IT service operations for a seamless employee experience.
- Company: Join a forward-thinking company focused on innovation and employee engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Shape the future of work with cutting-edge technologies and a customer-centric approach.
- Qualifications: Strong leadership in IT service operations and experience with Microsoft 365 and ITSM platforms.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced IT Service Operations & Digital Employee Experience (DEX) Platform Lead to take ownership of our digital workplace ecosystem and IT service operations. This is a leadership role focused on driving a high-performing, customer-centric IT service function while championing the adoption of modern workplace technologies. You will play a key role in shaping strategy, improving service maturity, and ensuring technology enables colleagues to work efficiently, collaboratively, and productively.
You’ll lead a blended team of internal and third-party resources, working closely with business stakeholders, technology teams, and external vendors to deliver a seamless and engaging digital employee experience.
Responsibilities
- Strategy & Leadership: Define and deliver the IT Service Operations & DEX strategy, leading a high-performing team across internal and third-party resources.
- Service Excellence: Drive service maturity, resilience, and continuous improvement across ITSM, end user services, and application support.
- Digital Workplace Ownership: Oversee and optimise the end-to-end workplace environment (M365, devices, IAM, networks, A/V, ITSM, ITAM).
- Stakeholder & Vendor Management: Build strong business relationships and manage key suppliers and technology partners.
- Technology Adoption & Innovation: Drive adoption of workplace technologies, delivering roadmap initiatives including automation and AI.
- Governance & Risk: Ensure secure, compliant, and resilient services aligned to IT standards and best practice.
- Financial Management: Own and optimise the IT operations budget (~£1.5m).
Skills & Experience
- Essential:
- Strong leadership experience within IT service operations, digital workplace, or application support environments.
- Proven ability to build, develop, and lead high-performing teams.
- Deep experience in IT Service Management (ITSM), including ITIL frameworks and service maturity improvement.
- Strong stakeholder engagement skills with a customer-first mindset.
- Experience defining KPIs, measuring performance, and driving continuous improvement through data.
- Ability to drive adoption of new technologies across the business.
- Strong problem-solving and user-centric design approach.
- Technical expertise in Microsoft 365 and ITSM platforms such as ServiceNow (or equivalent).
- Experience in enterprise-scale IT environments focused on employee productivity.
- Knowledge of organisational change management practices.
- Exposure to Lean Six Sigma or similar continuous improvement methodologies.
- Understanding of network infrastructure.
Platform Manager in London employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT service operations and digital workplace technologies. Engaging with professionals in the field can lead to valuable connections and potential job opportunities.
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your experience in IT service management and digital employee experience. Share insights, articles, or case studies that demonstrate your knowledge and passion for the field.
✨Tip Number 3
Prepare for interviews by researching the company’s digital workplace initiatives and IT service operations. Tailor your responses to show how your leadership experience and customer-centric mindset align with their goals. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Platform Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Platform Manager role. Highlight your leadership experience in IT service operations and any relevant achievements that showcase your ability to drive service excellence and technology adoption.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital employee experience and how your skills align with our needs. Be sure to mention specific technologies or methodologies you’ve worked with, like ITIL or Microsoft 365.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've tackled challenges in previous roles. We love seeing a user-centric design approach in action, so share any relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vector Resourcing
✨Know Your Stuff
Make sure you’re well-versed in IT Service Management and the specific technologies mentioned in the job description, like Microsoft 365 and ServiceNow. Brush up on your ITIL frameworks and be ready to discuss how you've driven service maturity in past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing high-performing teams. Think about times when you’ve successfully led a blended team of internal and external resources, and be ready to share how you fostered collaboration and engagement.
✨Engage with Stakeholders
Demonstrate your strong stakeholder engagement skills by preparing to discuss how you’ve built relationships with business stakeholders and technology partners. Have specific examples ready that showcase your customer-first mindset and how you’ve driven technology adoption.
✨Data-Driven Mindset
Be prepared to talk about how you define KPIs and measure performance. Share instances where you’ve used data to drive continuous improvement and how you’ve approached problem-solving with a user-centric design. This will show your analytical skills and commitment to service excellence.