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- Tasks: Provide top-notch tech support and enhance the digital experience for users.
- Company: Join a dynamic team focused on improving workplace technology.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Be the go-to tech hero and make a real difference in your colleagues' work lives.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer-focused Digital Workplace (DEX) Support Technician to deliver an outstanding digital experience for end users across the organisation. In this role, you’ll act as a key point of contact for technology support, ensuring colleagues have seamless, secure access to the tools they need to collaborate and perform at their best. Working within a high-performing team, you’ll play a critical role in minimising disruption, resolving technical issues efficiently, and continuously improving the digital workplace experience. You’ll collaborate closely with stakeholders, contribute to service improvements, and support the ongoing evolution of digital, data, and technology strategies.
Responsibilities
- Provide responsive 1st/2nd line support for digital workplace technologies, ensuring minimal disruption to users.
- Deliver excellent customer service, managing and resolving incidents in line with SLAs.
- Troubleshoot hardware, software, and access issues across end-user environments.
- Support onboarding activities, including device setup, system access, and user enablement.
- Manage and maintain IT assets, including hardware and mobile devices.
- Build strong relationships with stakeholders, including VIP users.
- Work with ITSM tools to log, track, and analyse tickets, using data to drive service improvements.
- Collaborate with internal teams and external partners to resolve issues and enhance services.
- Contribute to service reviews and continuous improvement initiatives.
- Provide recommendations to increase adoption and effective use of workplace technologies.
Skills
- Strong 1st/2nd line IT support experience.
- Microsoft 365 (including Teams).
- SharePoint and OneDrive.
- ITSM tools (e.g. ServiceNow or FreshDesk) with experience using data for service improvement.
- Enterprise SaaS applications (e.g. Unit4, Adaptive, DayForce, Coupa, PowerApps, BI, MFA) at support level.
- Hardware setup and troubleshooting.
- iPhone administration and configuration.
End User Support Specialist in London employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist in London
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an End User Support Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its digital workplace strategies. Be ready to discuss how your experience with Microsoft 365 and ITSM tools can help improve their services. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be perfect for the team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your interest in being part of our awesome team!
We think you need these skills to ace End User Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support and any specific tools mentioned in the job description, like Microsoft 365 or ITSM tools. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about delivering an outstanding digital experience, don’t forget to include examples of how you've provided excellent customer service in previous roles. We love seeing candidates who can connect with users!
Be Specific About Your Technical Skills: When listing your technical skills, be specific! Mention your experience with hardware troubleshooting, software support, and any enterprise SaaS applications you've worked with. This helps us understand your background better.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Vector Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, SharePoint, and ITSM tools. Be ready to discuss how you've tackled 1st and 2nd line support issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
This role is all about delivering excellent customer service, so think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your proactive approach and ability to resolve incidents efficiently.
✨Be Ready to Collaborate
Since you'll be working closely with stakeholders and internal teams, come prepared to discuss how you've built strong relationships in previous roles. Think about times when collaboration led to successful outcomes or service improvements.
✨Demonstrate Your Problem-Solving Skills
Prepare to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting hardware or software issues, and how you would manage incidents while keeping disruption to a minimum.