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- Tasks: Provide top-notch tech support and enhance the digital experience for users.
- Company: Join a forward-thinking organisation focused on digital innovation.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Be the go-to tech hero and make a real difference in the workplace.
- Qualifications: Experience in IT support and familiarity with Microsoft 365 and ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer-focused Digital Workplace (DEX) Support Technician to deliver an outstanding digital experience for end users across the organisation. In this role, you’ll act as a key point of contact for technology support, ensuring colleagues have seamless, secure access to the tools they need to collaborate and perform at their best. Working within a high-performing team, you’ll play a critical role in minimising disruption, resolving technical issues efficiently, and continuously improving the digital workplace experience. You’ll collaborate closely with stakeholders, contribute to service improvements, and support the ongoing evolution of digital, data, and technology strategies.
Responsibilities
- Provide responsive 1st/2nd line support for digital workplace technologies, ensuring minimal disruption to users
- Deliver excellent customer service, managing and resolving incidents in line with SLAs
- Troubleshoot hardware, software, and access issues across end-user environments
- Support onboarding activities, including device setup, system access, and user enablement
- Manage and maintain IT assets, including hardware and mobile devices
- Build strong relationships with stakeholders, including VIP users
- Work with ITSM tools to log, track, and analyse tickets, using data to drive service improvements
- Collaborate with internal teams and external partners to resolve issues and enhance services
- Contribute to service reviews and continuous improvement initiatives
- Provide recommendations to increase adoption and effective use of workplace technologies
Skills
- Strong 1st/2nd line IT support experience
- Microsoft 365 (including Teams), SharePoint and OneDrive
- ITSM tools (e.g. ServiceNow or FreshDesk) with experience using data for service improvement
- Enterprise SaaS applications (e.g. Unit4, Adaptive, DayForce, Coupa, PowerApps, BI, MFA) at support level
- Hardware setup and troubleshooting
- iPhone administration and configuration
End User Support Specialist employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your 1st/2nd line support experience, especially with Microsoft 365 and ITSM tools. We want to see you confidently troubleshoot issues and provide top-notch support.
✨Tip Number 2
Show off your customer service skills! When you're in interviews or networking, highlight how you've managed incidents and resolved issues quickly. We love candidates who can keep users happy and minimise disruption.
✨Tip Number 3
Build those relationships! Talk about your experience working with stakeholders, especially VIP users. We’re all about collaboration, so let us know how you’ve contributed to service improvements in the past.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for enhancing the digital workplace experience and your commitment to continuous improvement.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the End User Support Specialist role. Highlight your 1st/2nd line support experience and any relevant tech tools you've worked with, like Microsoft 365 or ITSM tools.
Craft a Compelling Cover Letter: Use your cover letter to showcase your customer-focused approach and how you can enhance the digital workplace experience. Share specific examples of how you've resolved technical issues or improved service delivery in previous roles.
Showcase Your Technical Skills: Don’t forget to mention your technical skills! Whether it’s troubleshooting hardware or managing IT assets, make sure we see your expertise in action. This is your chance to shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vector Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills, especially with Microsoft 365, SharePoint, and OneDrive. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your technical prowess and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples where you've gone above and beyond for users. Prepare to share how you managed incidents and ensured minimal disruption, as this will highlight your proactive approach.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM tools like ServiceNow or FreshDesk. Be prepared to talk about how you've used data from these tools to drive service improvements. This shows that you not only understand the tech but also how to leverage it for better outcomes.
✨Build Relationships, Even in the Interview
Think about how you can demonstrate your ability to build strong relationships with stakeholders. You might want to prepare a few anecdotes about how you've collaborated with teams or supported VIP users in the past, as this will resonate well with the interviewers.