At a Glance
- Tasks: Lead the architecture and design of D365 CE solutions for impactful customer engagement.
- Company: Join a forward-thinking company focused on innovative CRM solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for significant career advancement.
- Why this job: Shape the future of customer engagement with cutting-edge technology and collaborative teams.
- Qualifications: Experience in D365 CE architecture and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Our client is looking for a Solution Architect – D365 CRM / Customer Engagement to own the architecture, design and governance of its Microsoft Dynamics 365 CE platform.
You will shape scalable CRM, sales, marketing, service and field engagement capabilities, working across business stakeholders, IT delivery teams, enterprise architecture, Microsoft platform teams and third-party partners.
This role is focused on building a standardised, secure and integrated global CE platform that supports commercial operations and connects effectively with D365 Finance & Operations, Power Platform, Azure and wider enterprise systems.
Responsibilities
- Own the end-to-end D365 CE solution architecture across Sales, Customer Service, Field Service, Marketing/Journeys and related Power Platform capabilities.
- Define and maintain the global CRM blueprint, architecture principles, design patterns and configuration standards.
- Lead fit-gap analysis and prioritise standard D365 CE capability before custom development.
- Govern customisations, plugins, workflows, Power Automate flows, Dataverse configuration, security roles and integrations.
- Establish CE architecture governance, design review standards and solution approval processes.
- Review functional designs, technical designs, integration designs, security models, data migration plans, test strategy and deployment plans.
- Guide delivery teams through discovery, design, build, test, deployment, hypercare and transition into BAU support.
- Define and govern integration architecture across D365 F&O, Power Platform, Azure Integration Services, Microsoft 365, Fabric/Power BI and operational systems.
- Own the CE logical data model and set standards for accounts, contacts, leads, opportunities, cases, service records and custom entities.
- Drive ALM, environment and release standards using Azure Dev Ops, managed/unmanaged solutions, Power Platform pipelines and controlled deployment practices.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE Solutions Architect
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We think you need these skills to ace D365 CE Solutions Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vector Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vector Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vector Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
